We are committed to ensuring your satisfaction with any product that you have ordered from icustommadeit.com. However, if in an unlikely event you are not satisfied with your purchase, we suggest you to go through the Creator's 'Return Policy' and initiate the Return/Replacement process.
Creators on 'icustommadeit' have the ability to set their own policy for refunds and exchanges. Each Creator has his or her own refund and exchange policies, which you can view on that Creator's product and profile pages.
If you're not 100% satisfied with what you've received, please first contact the Creator with whom you worked via Instant Messaging System on the portal. In most cases they will be able to resolve the problem for you. If you're still having problems, please call or email us and we'll do our best to resolve the issue.
Furthermore, we ask you to read the 'Return Policy' of the Creator that interests you before starting your project. This will make your shopping experience more enjoyable and comforting.
Have questions? The Trust and Safety Team at 'icustommadeit' is happy to help you.Â
Email us:Â [email protected]
Call us:+91 80559 05461
DETERMINE AN INSURANCE OPTION: While the Creator will do his or her best to deliver the package safely, even the best couriers experience problems. A creator's responsibility is to ship your order in a reasonable timeframe and in the condition described. A creator cannot control how your package is handled in transit. So what should a buyer do to protect themselves? Insure, insure, insure!
Do you have to insure every purchase you make? Absolutely not. But you should insure the packages that you don't want to assume the responsibility of. Because that is the real issue. If your creator offers you the option of insurance and you reject or decline that option, YOU are accepting full responsibility of that package and releasing the creator from further obligation.
For the "generously proportioned", "fragile" and "handle with care" products that could potentially get damaged during transit, we recommend an inbuilt transit insurance.
'Fragile' and 'Handle with care' labels are NOT a substitute for careful packaging. Valuable items should be insured.
FOR ALL PRODUCTS: Please do not accept the delivery of any item from the courier/delivery person, if you feel that the outer packaging is Damaged/Tampered. Please contact your Creator for replacement, immediately or reach out to our Trust and Safety Team for assistance.