Icustommadeit operates as an online marketplace, which means that it is a web platform that connects buyers and professional creators of one-of-a-kind products from around the country. Buyers connect with specialized Creators by submitting a description or photo of what they want to customize for themselves. Creators who are interested in executing the custom project get in touch with the buyer with costs, ideas and send out their proposals to start the project. Buyers can also submit a request to customize a Creator's stock product or simply purchase a stock product as is.
'icustommadeit' helps creators showcase their skills and expertise to a vast audience on the web. There are a range of subscription plans that come with various benefits for every creator who signs up on 'icustommadeit'.
We thank you for your interest to become an 'icustommadeit' creator!
STEP 1 - Click on the 'Login' tab on icustommadeit Home Page and switch to the 'Signup' tab on the top of the pop-up window that appears.
STEP 2 - Fill out all the required information fields and make sure to check the 'As Creator' box. Click on 'Signup'.
STEP 3 - Complete a quick email verification process. Click the 'Activate your account' link sent to you on your registered email address in order to complete the process.
It is essential to complete your profile as a creator on 'icustommadeit'. Take a few minutes to provide the required information about yourself and your business.
STEP 1 - Login to your account and go to the Profile page in your creator account.
STEP 2 - Fill out all the required fields under the Name and Address tab, including your shipping and return policies.
STEP 3 - The next tab requires a profile photo for your icustommadeit account as a creator. This is an important step to establish your profile and aid quick brand recall for your buyers. Use a clear and well lit picture that could be your registered logo or any creative primarily associated with your brand.
STEP 4 - Bank details & PAN card number (along with necessary Vat/Tin/Tan numbers). These details are not only crucial to update in your creator account, it is also required to support them with the required KYC documents for your payments to get processed and transferred, as mentioned in this document earlier.
STEP 5 - The next tab asks you to check and select the product categories that apply to you as a creator. You may select as many of them as you want if you are able to service project requests pertaining to them.
STEP 6 - Lastly in the final tab, select the means (Email and/or SMS) via which you would like to receive your account notifications such as new custom project requests, messages received from buyers and all other such notifications. These communications will be sent to your registered email id and contact number. Please note that if you uncheck these options, you would have to log in to your icustommadeit account in order to check for any updates that you may have received.
STEP 1 - In your creator account, click on "Add Product" that appears on the left of the page. This will lead you to the requisite page.
STEP 2 - Under the 'General' tab, provide all the required information fields about each individual product that you upload like Name, Category, Product Description, Type, Price, Status, Shipping time etc. To help you understand the information required, we have included explanatory info-tips under each of these headers.
STEP 3 - Once you have entered the text fields under 'General' tab, switch over to the 'Images' tab and upload the product pictures. Ideally, you should upload four to five images that are well-lit, in-focus and clicked at different angles to clearly depict every aspect of your product. This will ensure clarity for your customers to make an informed purchase.
STEP 4 - Click the 'Save' button that appears on the top of the page. Your product will now appear under your product portfolio as well as under the product category/sub-category that you have saved it under. You can also alter the details of your product anytime later.
Note - We recommend that you expand your portfolio. Upload maximum product photos and provide detailed descriptions to showcase your style and expertise. A portfolio exhibits your best work. Build an impressive portfolio to showcase your craftsmanship and work, and gain visibility through 'icustommadeit'. We share your zeal for customized work and our support team will always be ready to answer your questions and help you succeed.
Price is a fundamental aspect for every product that you upload on your profile. The price quoted should be all inclusive of all applicable and relevant taxes, shipping and handling charges. If the buyer wants to buy your product from the gallery, they can add the product to their cart and pay for the product.
If the buyers want to customize a product or order a custom-made product from you, they will send you a 'Special Invite' for that. You may also receive 'General Requests' that buyers raise for a product in your category. The final price (inclusive of shipping & taxes) is decided once you and the buyer agree on the timeframe and design specifications.
Every customized option displayed in your portfolio must carry an appropriate respective price tag with it. This enables the buyers to see and choose from the various product options that you offer. The difference in cost with each option will also ensure that you get an accurate price for your work as well as the product. This also ensures that the buyer gets to see a range of designs of your product at their true prices.
It is important to note here that every customizable variation of a product should be incremental in value and hence, price. This means that the main or actual product that you upload should be of the base value/price.
If you are a creator who has accidentally signed up as a Buyer while creating an account, don't worry! icustommadeit allows you to operate a creator as well as buyer account with the same email id. Here are the steps you need to take -
STEP 1 - Log in to your account (as a buyer)
STEP 2 - Go to the icustommadeit.comHome Page
STEP 3 - Scroll down to the footer area
STEP 4 - Click on 'Be A Creator'
STEP 6 - You will be directed to a page that lists the Free Subscription features we offer to all our creators. Click on 'Continue' to confirm and you're good to go!
You can sign up with one email id as both a buyer and a creator.
When you sign up as a Creator, you automatically get access to Buyer privileges on icustommadeit, that is to say that you can purchase and raise custom requests from other creators on icustommadeit.
However, when you sign up as a Buyer you do not automatically get a creator account. In order to attain access as a Creator as well, please follow the steps given in Q.7 above.
Exhibit your creativity and skill by sharing significant examples of your work. This will make your profile highly visible. Buyers like to see samples of your work before sending you custom project requests. The best way to do that is by adding accurate photos of your work.
1. Always add photos with clarity. They should be clear, in-focus and without any blurred effect. Use photos to depict variations in your product.
2. You may want to include product pictures with different colours, materials and visual designs. These variations will help buyers decide the product that they would want.
3. As a creator, include multiple angled photos that highlight the different features and stress on the various components of the same product. Always use photos that show altered sides of the same product; a close vs. far away kind of effect. .
As a creator you can communicate with your buyers through the Instant Messaging System provided in your profile, under 'Projects'. Your messages should be clear, honest and professional.
a : Always be concise while sending a project proposal and write brief, concise messages. As it is, most buyers examine your portfolio. Maintain a detailed and updated product portfolio and let your work speak for itself.
b : b. The best way to get clarifications about a customized product is to ask questions. Enquiring about the product requirements indicates that you are keen on learning more about the buyer and their idea.
A buyer can contact you either directly (Special Invite) or indirectly (General Request) for a custom project. Every time a buyer raises a request or send a message relevant to you, you will receive a notification in three ways - (a) in your icustommadeit creator account with the help of the Instant Messaging System therein (b) an email to your registered email id (c) SMS on your registered mobile number.
When a buyer likes the products in your portfolio or wants to get one of your stock products customized per their requirements, they can send a 'Special Invite' to you. You will be able to see the invite in your 'Projects' tab. You may accept, decline and/or reply to the buyer with a proposal, highlighting the details of executing the custom project.
General Request is a wider spectrum of invites. If the buyer raises a 'General Request' for a custom project, every creator in that product's category will receive the invite. You may accept, decline and/or reply to the buyer with a proposal, highlighting the details of executing the custom project.
As a creator, you will only be able to view the special invites that a buyer sends you as well as general requests that fall in the product categories of your expertise. Based on the requests, you can send proposals for the projects you wish to pursue. The final say on the proposal and who it goes to lies with the buyer.
When you receive a custom request, you may respond to it in one of the three ways - (a) accept the request at its given budget and requirements (b) decline the request and not pursue it any further (c) reply to the buyer via the Instant Messaging System requesting more information or by sending a Project Proposal.
These options will be available and clearly mentioned in your email notification regarding a custom request as well as in the Instant Messaging System under 'Projects'. Follow the below steps in order to send a project proposal through your creator account on icustommadeit portal.
STEP 1: Log in to your creator account
STEP 2: Click on 'Projects' tab
STEP 3: Select the name of the Project for which you want to send a Proposal to the buyer. On the resulting page/ message board, click on the 'Request Box' to view the custom request details
STEP 4: To send a proposal, select 'Create Proposal'. A pop-up window will open in which you can fill in all the details regarding your proposal, like size, material, price, shipping and other details. You can also attach a reference picture to send to the buyer
STEP 5: Click on 'Send Proposal'. Your project proposal will be successfully sent to the buyer. You can alternatively select 'Cancel and Close' to discard and abort action
As a creator, examine a request appropriately before accepting it and/or sending a proposal for it to the buyer. Once you accept any request from a buyer or the buyer accepts your proposal, all further communication is done through the Instant Messaging System/Board on the portal.
You can only withdraw a proposal if it has not yet been accepted by the buyer. You can do so by cancelling the said proposal. However if your proposal has already been accepted, you cannot cancel or change it. Any changes including edits or a withdrawal, would have to be communicated through a message on the board.
You can send as many proposals as you need, until the buyer accepts one of the proposals.
Once the buyer accepts your proposal, you will not be able to send them any more proposals for that particular project.
However, in case the buyer ends up rejecting a previously-accepted proposal, you may send them more proposals until they accept one.
Note: in case of bikes and cars customization, the creator may send as many proposals for a single project, even after the buyer has accepted a proposal.
An email alert of a new request is good news. It can be converted into a project only after the buyer accepts your proposal. We offer you some tips that could be of immense help.
TIP 1 : Reply to the new request within 24 hours of receiving it. The faster your response, the faster your proposal gets concluded.
TIP 2: Display good quality, focused and well-lit pictures of your products in your profile. Buyers make their decision to award projects based on the creators' products/work.
TIP 3: Include maximum information in your project proposal, especially timeline, materials, costs and anything specific pertaining to the buyer's custom request.
TIP 4: Be honest and transparent about what you can and cannot execute in a project. It will eventually reflect badly on your part if your're unable to deliver on what you proposed.
TIP 5: Maintain a constant and open dialogue with the buyer until your proposal gets accepted. Answer their queries patiently and clearly while addressing their concerns, if any.
Yes, the creator retains the ownership of the design. The buyer gains ownership of the product. The creator retains the right to sell similar products to others. However, we discourage selling exact replicas as buyers pay a premium cost for their custom-made projects.
If a buyer and creator agree to a different arrangement regarding ownership, it is advisable to go in for legal counsel to avoid conflicts.
Please wait until the buyer has funded their custom request order and don't begin work on the physical product until the project is funded.
Icustommadeit promotes communication between creators and buyers via the Instant Messaging System on the portal whenever required. That way we create a customized designing experience by knowing what you and the buyer have agreed to. We do realize that sometimes it is easier to explain an intricate idea over a call rather than in a written message to the buyer.
If the project demands a phone conversation or video chat, the buyer can send a follow-up message to you using the Instant Messaging Box on the icustommadeit website. It is essential to bring out the crucial details of the conversation in the message so that we have a written record of what was agreed upon. This will help our team to review the discussion between you and the buyer and handle any disagreement or issue that arises.
Read the icustommadeit Legal Policy in its entirety.
The customer service team at 'icustommadeit' takes extra effort to safeguard your project. In any kind of event where the buyer is unhappy with the finished product, icustommadeit can step in and act as a mediator if the problem cannot be resolved on its own. The one condition here is that all communication between the buyer and creator must have taken place on Instant Messaging System. Any kind of communication beyond this platform or outside icustommadeit will violate the creator's agreement and can be subjected to jurisdiction.
Please wait until the buyer has funded their custom request order and don't begin work on the physical product until the project is funded.
If there are any other kinds of differences of opinion with the buyer, you can also email our Customer Support team.
As a creator, once you complete a project as per the buyer's specifications and final approval, you will ship the product directly. Please mention the time it would take you to ship/deliver an order under the 'Shipping' tab in your profile.
After dispatching the shipment, it is very important that you update the Order History in your 'icustommadeit' account by entering the Tracking Details of the shipment.
This will help your buyer stay assured that their order is on its way and they can track its Expected Time of Arrival. This will also assist the sales team at icustommadeit to release your final fees on time.
As a creator, you can decide on three types of shipments:
FREE SHIPPING: Offering free shipping for projects is a great way to attract more buyers. This will also give you the ability to set your own policy for shipments.
FLAT SHIPPING COST: As a creator, you can charge a flat shipping rate to all buyers, i.e., same cost to all buyers for any kind of project/product. You can enter flat shipment costs for anywhere in India. If you specialize in more than one item, you can have a flat shipment cost for each added product that you have in your portfolio. You can also decide on different flat shipment costs for different categories. The flat shipment cost (shipping + handling) should be added to your products/ projects.
SPECIFIC SHIPPING COST : You can add specific shipment costs for specific locations and exclusive projects. As a creator, you can calculate your shipping expenses and add it to your final product/ project price.
It is vital to incorporate the basic shipment charges while you send quotes for a project. This would be the regular shipment charges based on the product's average weight inside the boundaries of the country. You should explain this in your profile. Hence, the shipment policy in your profile must include the delivery services that you use along with the additional expenses that might be incurred. You can also recommend or offer an insurance policy with the shipment.
As a creator, you should always set an approximate price (including the shipment price) in your product price listing. In some cases, if the buyer decides on a project that requires the shipment price to increase (for example one-day shipping), you can always fine-tune the shipment charges before you accept the project.
As a creator on icustommadeit, you can set your own policy for refunds and exchanges. You can list down the details on your profile pages and the buyer will be able to view it. We expect the buyer to read your 'Shipping and Return Policy' before starting the project.
But in case for any reason the buyer is not 100% satisfied with a stock product that he/she purchased from icustommadeit, then the buyer may return the order in full and in its original packaging for replacement within 7 days after they receive your order. This only applies to all the regularly priced products featured in your portfolio gallery and does not apply to any custom-made or special order products.
As a creator, ensure that all the custom-made orders are reviewed and approved by the buyer at every stage of development. This will inform the buyer about what their final product will look like. As a creator, do not start the manufacturing process until the buyer is 100% satisfied with the design and details of your order and have been given an approval for the same and funding has been received.
If during shipment, the product gets damaged or flawed, then you should fix the damages or defects caused in the custom-made product. As a creator, it is essential that you offer fast, reliable and professional shipments within India. Still, if the final product delivered is damaged, then as the concerned creator of the product, you will have to mend and replace the damages. It is advised that you insure all your order shipments against damages and loss.
If a buyer however, seeks to initiate a return, he/she should first send a message directly to you via Instant Messaging System. As a creator, you can then work on it and make it as the buyer wanted it. Only you can authorize the acceptance of returned products depending on your returns policy.
In the rare instance, if you and the buyer are unable to come up with a solution, send a message to our Customer Support team detailing the issues with the final delivered product. We will reach out to you immediately and fix the issue.
Joining and signing up as a seller/creator on icustommadeit.com is completely free of charge. As a creator, you can maintain a seller profile and add products to your portfolio, which will then be visible to all our visitors.
We believe in promoting talented artisans and makers of unique, customized products to bring their creations to our large audience of discerning buyers.
Do get in touch with our support team in case you need any help while signing up.
Online transactions on icustommadeit are made secure with the highest levels of transaction security currently available on the Internet. All credit card and debit card payments on icustommadeit are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.
icustommadeit.com is an exclusive platform and there are no charges to create a portfolio. We deduct a service fee (average of 18%) from all products and projects sold by the creators through the portal. This is the only cost of using icustommadeit.com.
All custom projects need to be funded (paid for by the buyer) before a creator begins working on the physical product as approved by the buyer. 'icustommadeit' holds this payment for the creator until the custom project is successfully completed and delivered to the buyer, upon which the payment is released to the creator.
All manufacturing defects or products that do not meet previously agreed upon requirements will have to be replaced by the creator. The creator is also liable in terms of damage while shipping. We recommend that you insure all products while shipping.