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If you are a Creator/Buyer & you wish to use this website,Please carefully read the Legal Agreements & Policies before doing so.

By using this, you agree to follow & be bound by the Legal Agreements & Policies, which will be a.
Legally Enforceable Agreement between you and icustommadeit.

This is an agreement between icustommadeit and you as a 'Creator' of customized goods or a 'Supplier' of custom-made services. By referring to you or Creator, we refer to you as an authorized member of the portal. All the terms and conditions contained herein would be applicable in totality, regardless of whether or not you actually make or sell any items or services in connection with your use of icustommadeit.

This Agreement along with the Privacy Policy shall at all times govern your use of the portal and its services, located at http://icustommadeit.com . This Agreement and Privacy Policy, will collectively be referred to as the 'Creator Terms and Conditions'. This Creator Agreement has been executed and becomes applicable to you from the date on which you accepted it via the portal.

Icustommadeit is a one stop online portal that connects creators of tailor made products and providers of services with users, who want to buy tailor made products or services. 'Buyers' taken together with you and other creators are referred to as 'Users'.

By way of and via the portal, Buyers could openly solicit for bids or offers from creators for individually tailor made products or services, known as 'Project Requests'. You, as a Creator could deliver online through your profile and portfolio, i.e., an account of your skills, expertise and experience in the form of past projects. This online submission of such information in the form of bids or proposals in response to Project Requests would be known as 'Project Proposals'.

The instance an offer/request or a bid/proposal is received or accepted by you/Buyer, Buyer and you can begin your communication, strictly as per the terms and conditions contained herein, with each other as to what exactly is desired by the Buyer. It may also include what it is to be created and how you are going to deliver the project, be it a product or a service. When a bid or a proposal becomes acceptable to both sides via communication exclusively on the icustommadeit portal, Buyers and Creators connect with each other and arrive at an alliance. Going by this Agreement Creator will create a customized product or service and the buyer will agree to accept the product for a certain price that will specifically be stated in the agreement that will be entered into between the Buyer and the Creator, which will hereinafter for the sake of brevity, be referred to as 'Project Agreement'. icustommadeit does not in any circumstances warrant the enforcement of the Project Agreement which has been entered into between you, the Creator and the Buyer.

Before you can enter into any given Project Agreement, icustommadeit retains the right to reject - without any obligation - any project agreement by giving a notice therein to the parties that they may not participate in the intended agreement. Even subsequent to execution of the Project Agreement, if icustommadeit finds that any clause in the Project Agreement is violating the terms and conditions of the icustommadeit platform, icustommadeit may at its sole discretion, reject the Project Agreement.

icustommadeit retains the right to review the final proposed Project Agreement and direct the parties to make certain changes, if icustommadeit is of the opinion that certain conditions in the Project Agreement violate the terms and conditions laid down by icustommadeit or are detrimental to icustommadeit's business model. For avoidance of any doubts, the Project Agreement would strictly be between You, the creator and the Buyer and, under no circumstances whatsoever would icustommadeit make any assurance, statement or guarantee under the said Project Agreement, including without limitation, legal enforceability of the Project Agreement.

Notwithstanding anything contained herein, icustommadeit reserves the right to review the Project Agreement at any stage and ask for an alteration, revision of the same, in case icustommadeit feels, in its sole discretion, that the Project Agreement is inconsistent with the terms and conditions that the Users are bound to or that the agreement is designed to defeat the purpose of the portal. For avoidance of doubt, in case of any conflict between the Project Agreement and any agreement that icustommadeit has in place with any User like this Creator Agreement or the Buyer Agreement, such Creator Agreement or the Buyer Agreement shall prevail.

3.1. The use of this portal is restricted to all persons who have attained the age of majority in accordance with the laws that they are governed by and to legal entities, which are competent to contract under appropriate laws.

3.2. If you are an individual who agrees to this treaty acting as a representative of a company or any other legal entity then the terms 'Creator', 'you' and 'your' would allude to you personally and also to the entity, which you represent. Besides, in the afore mentioned situation, you warrant and represent that you are authorized to bind that entity to this Creator Agreement. In case you are representing a certain entity, you may be asked to provide documentation, wherein said entity has authorized you to represent the entity or you may be asked to agree to terms contained in a document that will have the effect of an affidavit. Notwithstanding anything contained herein, icustommadeit does not take the responsibility of verifying that the person representing the Subscribing Organization is authorized to do so. It shall solely rely on the representation given by such person on behalf of the Subscribing Organization. The person representing and the Subscribing Organization shall be jointly and severally for the consequences thereof.

3.3. A point to remember at all times. Notwithstanding anything contained herein and irrespective of your role as a Creator, nothing in this Agreement prevents you from being associated with icustommadeit as a Buyer or even a potential Buyer. All that it requires is that you have an associated account marked as Buyer or potential Buyer and you agree to the rules and specifications of the separate agreement that is suited to Buyers - The icustommadeit Buyer Agreement.

By way of proposing a Project Agreement to another User of the portal, you agree that you are resolved to enter into a lawfully binding and unalterable contract with that User at the instance when the User accepts your proposal.

Further, it's deemed that you understand and are concurrent with the binding agreement that shall be exclusively between you and the other User. Under no circumstances, will icustommadeit be a party to any kind of agreement between you and another User. For avoidance of any doubt icustommadeit does not make any assurance or guarantee of any nature whatsoever, to either party to such a Project Agreement, including without limitation, commitment to the terms of the agreement by either party or enforceability of such agreement. Without prejudice to the foregoing, in case any claim is brought against icustommadeit by either party to the Project agreement for non-performance or non-adherence to any clause in the Project Agreement by the other party, icustommadeit shall be indemnified by the party not making such claim, as regards any loss or expense suffered by icustommadeit, including without limitation attorney and other legal expenses. icustommadeit's right to be indemnified herein shall be in addition to the right icustommadeit will have to sue either party to the Project Agreement, for having made such a claim against icustommadeit or for being in breach of the Project Agreement.

Moreover, you understand and consent to the fact that icustommadeit doesn't in any manner serve, neither creates nor provides for any goods and services for you or on behalf of you to anybody. Nor does it ensure any sort of payment by any User to you. In addition, neither does it make any representations nor guarantee concerning the quality of such goods and services, except for what is explicitly stated in this Agreement.

The Creator recognizes, understands and unconditionally agrees that :
  1. The portal serves as a platform alone for introducing, connecting and facilitating agreements between Users.
  2. Under no circumstances would icustommadeit be an ally, aid or party to any Project Agreement between Users.
  3. No User, including you can claim to be an employee or representative or an agent of icustommadeit. For clarity, you shall not in any manner whatsoever, make any warranty or assurance on behalf of icustommadeit to any User.
  4. Neither is icustommadeit a representative, employee or agent of any User including You.
  5. In no manner does icustommadeit monitor, oversee, direct or control the work of any User.
  6. icustommadeit is in no manner accountable or responsible concerning the Project Agreements or for the conduct or omissions of any User.
  7. icustommadeit has absolutely no influence or control over Users.
  8. icustommadeit doesn't take any stand/responsibility as far as the:
    1. Dependability, capability, honesty, qualifications or other traits of any User or any User's statements or deportment.
    2. The safety, quality or legality of any project served up by the creator.
Execution of Project/ Project Agreement:

After acceptance of a bid from a Creator in response to a project request by a Buyer, the Buyer and Creator will, before formal commencement of the project, communicate through the portal and by no other means or medium whatsoever, so as to reach a consensus regarding the following, among other issues that the Buyer and Creator may deem necessary:

  • Cost, Budget & Final Price of the Project
  • Timeline & deadlines
  • Creator's shipping & return policy
  • Follow-up Procedure on progress of project
  • Delivery of Product

However, it is understood and unconditionally acknowledged by both parties that the Project Agreement, whether written of implied, is strictly between the Buyer and Creator and icustommadeit is not a party to the same. icustommadeit shall in no circumstances whatsoever be liable under the project agreement, whether written or implied, for issues including, without limitation, non performance of the project by the Creator, non-payment by the Buyer and the like. That being said, if the Project agreement, whether written of implied, is found, in icustommadeit's sole discretion to be in contradiction to the terms and conditions laid down by icustommadeit or otherwise detrimental to icustommadeit's interests, icustommadeit may render the said agreement and project void. In case of a conflict between the Project Agreement and the terms and conditions laid down by icustommadeit, the latter shall prevail.

Nature of the Project Agreement: Even though there may not exist a formal written and signed agreement between the Buyer and Creator that define a particular transaction, the communication between the Buyer and Creator regarding particulars of a Project shall be deemed to constitute a legally binding implied agreement between the Buyer and Creator.

All manner of content included in the portal, which encompasses, without limitation graphics, images, text, videos, interfaces, logs, button icons, data compiled, software's and the collection thereof is the sole, exclusive and undisputed property of icustommadeit or its content and software suppliers. icustommadeit has intellectual property and proprietary rights in such content. At no point of time, shall you or any other user attempt to claim ownership rights over such content or challenge icustommadeit's ownership rights therein.

It is strictly prohibited to make un-entitled use or non permitted use of the portal. Unless it's explicitly stated and furnished herein, icustommadeit does not in any way permit or grant any express or implied right or license of any sort to you regarding any copyrights, patents, trademarks and secrets or even other intellectual property rights.

'icustommadeit' grants you a revocable, non-exclusive, limited, non-transferable license to survey, study, store, download, bookmark and print the pages within the portal. This is granted exclusively for your personal, informational and non-business use. The exception to this is when you are acting in your capacity as a Creator who is engaged in business with other Users within the scope of this agreement as specified in this section. For avoidance of doubt, icustommadeit reserves the exclusive right to judge whether any instance of use of the portal is commercial or non-commercial or otherwise unauthorized.

Pages or even sections of the portal's content could be printed exclusively for personal use or internal use. It's deemed that you understand and acknowledge icustommadeit's copyright in all such print outs and you warrant that such print outs have been taken in good faith and without any malafide intention. icustommadeit holds and reserves all rights not explicitly granted in this treaty.

It would be expected of all users to deliver constantly the highest degree of respect, politeness, courtesy and professionalism by its Users to be extended among themselves and to all in terms of conduct and written communication among a lot more to speak of. icustommadeit retains the exclusive right to dismiss or discontinue any User from operating on the portal at any time for any reason whatsoever.

The Creator would at all times display, showcase and delineate the portfolio of products and services in the most accurate and rightful manner, which includes but is not restricted to the Creator's capabilities. In case icustommadeit becomes aware of any exhibition of inaccurate information or unwarranted claims by any Creator, icustommadeit reserves the right to instruct such creator to modify or remove such information, failing which, icustommadeit reserves the right to terminate such creator's account from the icustommadeit portal.

In the event of a Creator rolling out a project in terms of a product or a service to another User on the portal, which concludes in a Project Agreement, what is expected of the creator is: The Creator agrees and is purported to entering into a conclusive contract straight away with that User, which the Creator will honour.

It's deemed that the Project Agreement or any other agreements which takes place between Users is strictly between Users only. The merchant of record for all these transactions will be the Creator and this is understood well and accepted by the Creator. icustommadeit under no circumstances will be a party to such Project Agreements.

The Creator shall not include any kind of provisions, conditions or terminology in the Project Agreement that the Creator would not be able to adhere to or that would make the Creator violate the provisions of the Agreement in any way. Notwithstanding anything contained herein, icustommadeit reserves the right to review the Project Agreement at any stage and ask for an alteration, revision of the same, in case icustommadeit feels, in its sole discretion, that the Project Agreement is inconsistent with the terms and conditions that the Users are bound to or that the agreement is designed to defeat the purpose of the portal. For avoidance of doubt, in case of any conflict between the Project Agreement and any agreement that icustommadeit has in place with any User like this Creator Agreement or the Buyer Agreement, such Creator Agreement or the Buyer Agreement shall prevail.

The Creator shall present the item or service to be purchased by the User, going by the specifications drawn up in the Project Agreement. However, before undertaking a Project, in case the Creator is of the opinion that manufacturing and delivering the product requested by the Buyer could potentially violate or infringe any third party's intellectual property rights, the Creator shall immediately notify the Buyer of the same and suggest appropriate alterations in the requested product so as to make it non-infringing. This delivery may not be possible by the Creator if the User fails to meet the provisions of the Project Agreement in any manner.

The Creator will at all times adhere to providing services that result in a high degree of Buyer satisfaction. This consists of but is not restricted to conforming to Project Agreements, as well as other casual practical and realistic tasks that call on the Creator to provide for good work to Users. Again, this consists of but is not restricted to catering to products and work in a proficient manner, of quality that would be described as commercially feasible and keeping in sync with the Creator's presentation or promises regarding the skills and capabilities of the Creator. This includes but is not restricted to all communication being extended by the Creator in an absolutely professional manner and on time with icustommadeit while rendering sensible and good cooperation with icustommadeit's efforts in delivering a good, satisfying experience for the User bringing in customer satisfaction.

It's recommended for the Creator to obtain shipping insurance at the Creator's own cost for every project that the Creator ships in for a sum that would in no way be less than the total sum the Buyer has agreed to pay for - in the proposal to become payable in the Project Agreement.

Besides, the Creator agrees to exercising sound judgment when posting any kind of matter, remarks, communication, feedback or any kind of content concerning other Users, icustommadeit or even a third party within the portal. Indeed, the Creator could be held liable to pay for damages and be legally responsible for any loss, damages or injuries suffered by Users, icustommadeit or any third party on account of defamatory/libelous matter or remarks posted on the portal. In case the Creator posts any inappropriate, scandalous, defamatory or libelous matter, remarks, communication or feedback, icustommadeit may immediately terminate or suspend such Creator's account.

The Creator will not forward to or post on the portal any kind of communication that is slanderous, defamatory, pornographic, threatening, abusive, obscene, and not correct or an invasion of privacy. Again, the Creator will not forward to the portal content that could be in breach of/violation to another person's intellectual property rights, which includes but is not restricted to copyrights and trademarks or is unlawful in any manner or advocates unlawful, banned or prohibited activity in connection with any relevant law.

The Creator will not forward to the portal material that could be in the nature of an advertisement or a solicitation for funds, items or services which is for the purpose other than for the goal of engaging in business with other Users in continuation of the aim of the portal as declared in this section of this Agreement. Again, the material forwarded by the Creator should not in any way be a disrespectful imitation, parody or mimicry of another person . The material posted by the Creator on the portal shall not contain personal information of another, which includes but again is not confined to personal telephone numbers, account numbers, addresses or references to employers.

The Creator acknowledges that icustommadeit is not and shall not be legally liable or accountable for any kind of communication, remarks, information or other material delivered by the Creator on the portal or made accessible on the portal by any other User or third party. In the event of icustommadeit finding any content to not be appropriate, for any reason whatsoever, the portal shall at its exclusive discretion, get rid of or restrict the accessibility of any data or content forwarded to portal if commanded to do so by a court and also terminate/ suspend the account of the User who has posted such content.

All matter concerning the identity of the Creator and Creator's account on portal shall be true and accurate. Besides, the Creator must at all times make sure that the data concerning his account on portal is regularly updated. It must be remembered that icustommadeit shall without notification validate the account information of the Creator at any moment. The Creator is expected to extend good cooperation in such verification to icustommadeit. For verification, icustommadeit may ask the Creator to furnish any document to authenticate the Creator's identity.

The Creator shall be solely responsible for ensuring safety and security of his account data and password. Creators will at all times never disclose their passwords or even allow the use of their accounts by third parties. For avoidance of doubt, icustommadeit shall not be held liable for any loss/damage that the Creator may suffer, in case the Creator's account is hacked.

The Creator can bring to an end the Creator's membership in icustommadeit and disable the Creator's account at any instance. The Creator shall be confined by the conditions of this Agreement irrespective of the Creator disabling Creator's account.

All forms of communication whatsoever, concerning projects, deals or potential deals happening between Creator and Buyer shall be conducted exclusively on the online portal. Besides, the communication shall be only in English and shall not carry solicitations to bypass the portal in dealings. icustommadeit will monitor all such communication between the Creator and/or Buyer to ensure that the foregoing is complied with. In case icustommadeit comes across any mention of any telephone no., personal email address, physical address or any other attempt to try and establish direct contact between the Creator and the Buyer, icustommadeit shall immediately terminate/suspend such Creator's account. The foregoing will be in addition to icustommadeit's right to take appropriate action against such Creator under criminal and civil laws.

The Creator shall not entertain any requests by any User to share the Creator's telephone no., personal email address, physical address or the like and in such a case the Creator will immediately inform icustommadeit of the same. In the event of the Creator becoming aware of communication concerning dealings occurring between other users or even of communication to creator by circumventing the portal, the creator shall intimate icustommadeit of this knowledge immediately.

During the course of transactions or dealings regarding projects, the Creator shall periodically review and reciprocate punctually in communication with other Users.

The Creator could put forward a Project Proposal in reciprocation to a Project Request. The particulars provided in a Project Proposal shall be correct, true and complete and in accordance with any terms and conditions laid down by icustommadeit in this regard. The Creator shall put forward a request for a project only in the case of projects in which the Creator is qualified and possesses the requisite skills to function. All information posted by a Creator concerning Creator's profile, portfolio or even the Project Agreement shall be verified by icustommadeit at its sole discretion and right. However, icustommadeit is in no way obligated to verify the same.

When a Creator tenders a Project Request to a User, the Creator is warranting that the Creator has the requisite skills and capability to perform the services asked of him by the Buyer within the stipulated time agreed upon between Buyer and Creator in the Project Agreement.

Under no circumstances will the Creator hand in a Project Proposal for a product or service that is illegal/unlawful or the delivering of which, could violate any third party's intellectual property rights.

Disintermediation as used in this treaty refers to a situation where in a Creator gets into a transaction with a User outside the pale of the portal or through conduits other than what's facilitated by the portal with another User. And this transaction with a User to whom the Creator was introduced via the portal or via use of the portal.

Under no circumstances shall the Creator enter in Disintermediation with another User. Or even solicit another User to enter in disintermediation with the Creator.

When the Creator qualifies for payment from another User as per the Project Agreement, all payments would be made and accepted wholly via a recognized, authorized and approved payment mechanism by icustommadeit. In addition, this shall be referred to as the 'Permitted Payment Procedure'.

Permitted Payment Procedure

The cost of the Project shall be decided between the Creator and the Buyer and shall expressly be stated in the corresponding Project Agreement. This cost shall be inclusive of shipping charges, all respective applicable taxes and insurance, if any.

Before the Creator commences working on the project, the Buyer should transfer a sum equal to the entire cost of the project to the account of icustommadeit, details of which will be provided to the Buyer by icustommadeit. Buyer/User can make their payment/transactions with all valid credit cards, debit cards, cash cards as mentioned below or online fund transfer/net banking.

  • Credit Card: All Visa, Master and Amex Credit Cards
  • Debit Card: All Visa, Master and Maestro Debit Cards
  • Cash Cards: ITZ cash card
  • Digital /Virtual Wallet

After receiving the amount, icustommadeit will deduct an amount equal to the margin percentage (depending on the subscription plan creator is registered with icustommadeit) from the amount transferred by the Buyer and will notify the Creator of having received payment from the Buyer.

Thereafter, as and when the Buyer notifies icustommadeit of successful completion and shipment of the project by the Creator, icustommadeit will transfer the corresponding amount (as per the Project Agreement) to the Creator. All payments pertaining to a Project, would strictly be as per the foregoing and in no other way. The Creator expressly waives off any objection it may have in this regard. The Creator shall not receive payment from any User through any mode other than the afore stated Permitted Payment Procedure.

The Creator shall without delay intimate icustommadeit if any User solicits the Creator to take payment via any channel other than the afore-stated Permitted Payment Procedure.

The following points concerning the Permitted Payment Procedure have to be kept in mind by the Creator:

  • icustommadeit does not supervise or direct the receiving or transfer of payments.
  • icustommadeit will under no circumstances undertake any responsibility or be answerable in connection with the receipt and transfer of payments. This includes but is not restricted to losses, damages, financial harm consequent to misdirected or lost payments, violations of security, chargeback, thefts, fraudulent payments, theft of funds, breach of banking rules, money laundering, privacy or damages or other laws in relation to the use of a Permitted Payment Procedure.
  • The Creator shall abide by all specification and rules enforced by any Payment Processor.
  • The Creator shall be accountable and answerable for and shall make the requisite fees charged to Creator by a Payment Processor, credit card net work, financial institution or bank or all things being the same, any charge on Creator arising as a result of payments made or received via a Permitted Payment Procedure.
  • Any sum that's due from Creator to 'icustommadeit' can be deducted by icustommadeit from any payment received by Creator and transferring it to the credit of sums of money due from Creator to icustommadeit. Or, icustommadeit could delay/hold the transfer of sums when any amount is due from Creator regardless of the sums being the result of any project for which payment is obtained by Creator or even otherwise. Nothing in the aforementioned is purported to restrict your rights against a Payment Processor.

Icustommadeit shall be responsible for developing subscription plans keeping in mind the creators requirements. The creator shall have an option to choose from the subscription plans developed by icustommadeit. Every subscription plan will have a defined margin attached to it for which icustommadeit will be entitled to from the creator.

A fee better called as the 'Transaction based fee' shall be payable by the Creator to icustommadeit for the technology and services served up by the portal, in respect of each transaction. This Transaction based fee shall be the equivalent as per subscription plan subscribed to - excluding taxes and shipping or other delivery charges - that the Creator bills to the User in respect of a particular transaction, with whom the Creator enters into the Project Agreement.

For purposes of taxes the Creator shall include only the sales, use or much like wise transaction specific taxes that the Creator is eligible to collect and pay on account of the Project. Again, as far as shipping and delivery go, the Creator shall only take into account the creator's out of pocket charges for carriage and shipping.

The icustommadeit Transaction based fee becomes due for each project at the very instance upon the Buyer's each payment for the project. However, icustommadeit may at its sole discretion opt to postpone all of the payment or a portion of the icustommadeit service fee for a specified project until the Buyer makes the concluding payment for the project, solely at icustommadeit's discretion.

It's the exclusive responsibility of the Creator to pay the Transaction based fees and for collecting, accounting and paying up all relevant taxes punctually on time. Again, icustommadeit shall have the right to pick up the Transaction based fee directly from the sum contributed by the Buyer making payment via a Permitted Payment Procedure.

At the sole discretion of icustommadeit, the portal may at times choose to grant the Creator a discount on the Transaction based fee or even a credit to the service fee. However, unless it's stated in writing, the Transaction based fee is final and conclusive.

The Creator could run a check on the sanctions of a credit card or other payment mode permissions on any credit cards, bank accounts or even other payment methods provided by a Creator. These may have been furnished by the creator to store credit card, bank account or other payment mode specifications for the purpose of Transaction based fee so as to make a charge on the Creator's credit card, bank account or other payment mode as payment for the Transaction based fee.

It would be deemed to be in breach of this contract if and when a Creator is negligent in/defaults in serving up a project as per the specifications and as per the timelines stipulated in, the Project Agreement. In the unlikely event of such a negligence in project delivery occurring, icustommadeit may at its sole and exclusive discretion but under no circumstance will it be obliged to reimburse the Buyer for sums that have been paid to the Creator - icustommadeit compensation.

If and when an icustommadeit compensation happens, the Creator warrants to make the requisite payment to icustommadeit in addition to Project fees, any relevant processing fees, penalties or charges as the case may be and other charges in collection as applicable by law. This will be in addition to other remedies available to the Creator including legal action for breach of contract or breach of trust. The Creator waives any objection it may have in this regard.

It's in the nature of a service that icustommadeit caters to a feedback and reputation management services. Providing for a platform of sorts through which Users can voice their opinions, views and experiences about other Users. However, icustommadeit doesn't in any manner supervise, monitor nor exercises any kind of control over such expressions in terms of scrutiny for their correctness or truthfulness.

The Creator understands and agrees that the portal may contain remarks and feedback about the Creator from other Users with whom the Creator would have engaged in dealings or communicated in relation to the portal. And, it's well understood by the Creator that the feedback could comprise remarks and ratings made by other Users which the Creator could construe as negative.

It's deemed that the Creator recognizes and accepts the fact that icustommadeit could make an assessment of the composite feedback scores or ratings given on the basis of User feedback for the purpose of calculation. And yet again, will not be obliged in any manner to do the same.

icustommadeit shall not be responsible or held liable in any manner whatsoever to account for any sort of claims that the Creator could have concerning any User's remarks or feedback about the Creator. The Creator expressly waives off any right to raise a claim against icustommadeit for any loss or damage of any nature whatsoever caused to the Creator for any kind of scores, ratings or other data or information that may be brought about by another User's opinions or remarks or feedback even if the information is defamatory or otherwise legally questionable.

It's deemed that the Creator is well aware of the fact that the Creator may be held liable and accountable to other Users, icustommadeit or third parties in the event that any remarks, comments content posted by the Creator on the Portal are defamatory, slanderous or otherwise not in keeping with good deportment.

Further, its agreed by the Creator that any bids to fake, forge or alter feedback or manoeuvre another User by way of intimidation, bullying or even pressurizing or browbeating negative feedback or offering items or services in exchange for feedback would be in contravention of this Agreement and would make the Creator liable for damages and suspension/termination from this portal.

Again, other kinds of deeds that would be considered as abusive to the Reputation Management System and stand in contravention of this Agreement include but are not restricted to: handing over to the feedback system disrespectful, blasphemous, sacrilegious or crude and abusive material or content. And again, it would be considered to be in violation of this Agreement if the Creator gets in touch with Users with whom the Creator has had interaction to get feedback about other Users regardless of the feedback being negative or not.

Moreover, icustommadeit reserves the right at its exclusive discretion to preserve, alter or even delete remarks, feedback or opinions, ratings while at the same time it will under no circumstances be obliged to do so.

It shall at all times be the exclusive right of icustommadeit to at its sole discretion decide and assess as to how search algorithms via the portal function. This includes but is not restricted to finding out the method in which the Creator and Creator's portfolios are ranked and listed as a rejoinder to User searches and as to which Project Requests the Creator finds easy to view or respond to.

By subscribing to this contractual agreement, the Creator and Creator's releasers agree to release and forever absolve icustommadeit and its Releasers from and against all allegations, suits damages, liabilities, obligations, demands and debts regardless of being aware of them now or not, dissolved or not dissolved that any of the Creator Releasers has, may have contended of any kind and relating to any matter, barring the right of the Creator to enforce this agreement according to its terms.

Note: The term Creator's Releasers refers to Creator's predecessors, successors and permitted assigns all taken together. The term icustommadeit Releasers refers to icustommadeit's predecessors, successors, permitted assigns, agents, officers, directors, subsidiaries, employees, parents, affiliates, attorneys, contractors and suppliers.

Without prejudice to the foregoing, the Creator especially absolves icustommadeit from and against all allegations, suits, debts, financial damages, rights, responsibilities, obligations, demands be they known or unknown, dissolved or not dissolved that any of the Creator Releasers has, may have contended of any kind resulting due to or in any way connected with any issue that the Creator may have with any other User of the portal.

Furthermore, the Creator accedes to that each time the Creator logs into or uses the portal, Creator thereby reconfirms and reasserts the releases expressed in the aforesaid paragraphs in such a manner, that the Creator is upon each login or use, on behalf of the Creator Releasers releasing and forever absolving the icustommadeit Releasers from and against all, allegations, suits, damages, debts, liabilities, contracts, rights, obligations and demands regardless of they being known now or unknown, dissolved or not dissolved that any of the Creator Releasers has, may have, has declared or could have declared or could have asserted, of any kind in relation to any matter, as on the date of such log in or use, barring the right of the Creator to enforce this Agreement according to its terms and conditions.

All manner of content including without limitation, graphics, images, photographs, text, information, user names, profiles, audios, videos, items, links - that the Creator puts forward/posts or delivers or exhibits on the portal would be done by the Creator with the Creator's utmost responsibility in all ways. The Creator agrees that the Creator is wholly responsible for the Creator's deportment and deeds on the portal or in relation to the portal and concerning the content that he displays or uses on the portal. For avoidance of doubt, the Creator shall be liable for any content posted on the portal by the Creator or through the Creator's account, irrespective of whether such content was actually posted by the Creator or by another person to whom the Creator has given access to his account or by a person who has hacked into the Creator's account.

Creator shall not:

  1. Deliver wrong, incorrect, confusing and ambiguous, profane, vulgar or defamatory content.
  2. Wrongly state or in another manner distort or misrepresent or twist out of context Creator's association with any individual or entity, including but not restricted to the use of mail addresses that may in any way resemble Creator's mail address or names or the creation of misrepresented accounts.
  3. Violate or misappropriate any individual's or entity's patent, copyrights, trademarks, trade secrets or other proprietary or intellectual property rights or rights of privacy or publicity.
  4. Pass on any code that could ruin or harm adversely interfere with, clandestinely obstruct or expropriate any system, information or personal data.
  5. Alter, modify or hack the portal or wrongly connote that another website is linked to icustommadeit.
  6. Work to the end of creating any sort of liability for icustommadeit to any third person or party or make icustommadeit lose out either in whole or part the services of icustommadeit's ISP's or other suppliers.
  7. Reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Platform or any part thereof;
  8. Set up, design or create a website/portal, the concept of which is in any manner similar to icustommadeit or assist in setting up, designing or creating such a website/portal.
  9. Use the Portal for any purposes other than as provided by icustommadeit.
  10. Post, upload, or distribute any content that is unlawful or that a reasonable person could deem to be objectionable, offensive, indecent, pornographic, invasive of another's privacy, harassing, threatening, embarrassing, distressing, vulgar, hateful, racially or ethnically offensive, or otherwise inappropriate.
  11. Use the Platform for any illegal purpose, or in violation of any local, state, national, or international law, including, without limitation, laws governing intellectual property and other proprietary rights, and data protection and privacy in any jurisdiction.
  12. Defame, harass, abuse, threaten or defraud Users of the Platform, or collect personal information about Users.
  13. Remove, circumvent, disable, damage or otherwise interfere with security-related features of the Platform.
  14. Use any robot, spider, scraper, or other automated means to access the Platform for any purpose or bypass any measures icustommadeit may use to prevent or restrict access to the Platform.

It's deemed at all times that the content of the Creator belongs exclusively to the Creator. icustommadeit under no circumstance professes any kind of ownership rights in the content of the Creator.

Again, when a Creator delivers content to the portal, the Creator confers upon icustommadeit a right/license which is: unrestricted, global, everlasting, unalterable, irrevocable and irreversible, royalty free, sub licensable - via multiple layers - license to use all or any part of the Content and/or any intellectual property, database rights and promotional rights that the Creator has in the content material. And this may be used by the portal in any media known now or may even pertain to the future for any purpose whatsoever.

Further, the Creator is in agreement with the content material being held or re-formatted on the portal and showcased in any way that icustommadeit feels free to do at its exclusive discretion. icustommadeit is granted the right to use the content of the Creator in promotional activities and also present the content on other websites in relation to the operations of icustommadeit. However, icustommadeit will utilize all personal data only in compliance with its privacy policies.

Icustommadeit does not in any manner warrant that the portal is "error free" or fit for any particular purpose. The icustommadeit portal along with all the facilities and resources provided therein are provided on an 'As is' basis. icustommadeit doesn't in any manner act on behalf of or give any explanation to either expressly or impliedly with regard to: the work products, the services, facilities, resources of icustommadeit, the portal, any activities or anything standing in connection to this Agreement or any business transacted or items bought with the aid of icustommadeit.

icustommadeit disclaims all restrictions, provisions, representations and warranties - express or implied. This takes into account but does not confine itself to warranties of business feasibility, appropriateness for a specific purpose and not being in breach of any rights. Further, the Creator acknowledges the fact that any kind of communication, advice or information - oral or written - being acquired by icustommadeit from the Creator, under no circumstance shall create a warranty of any sort that's not explicitly made herein.

icustommadeit makes no warranty or representation of any kind regarding any user or users or their work. This includes but is not restricted to warranties or representations in connection with the protection of projects or the abilities of users, their morality, integrity, veracity, dependability or their capability to pay.

Under no circumstances shall icustommadeit, its parents, officers, directors, employees, consultants, agents, contractors or suppliers be liable and accountable for any kind of damages and losses regardless of they being direct or indirect, general, compensatory, consequential or collateral emerging out of or concerning - the services of icustommadeit, your utilization of the services of icustommadeit or the portal, the deportment of any user, unless explicitly declared in this section or this agreement encompassing without restriction, lost profits, bodily harm and psychological torments.

Without any prejudice to the foregoing and anything else contained herein, in the unlikely event that icustommadeit or any of its parents, subsidiaries, officers, directors, employees, agents, contractors, consultants or suppliers are held liable to you, such liability would be limited to the sum as project or transaction based fees paid by you to icustommadeit in the past twelve months preceding the deed that caused the liability.

Again, these limitations in liability shall be pertinent to any kind of liability emerging from any grounds of actions whatsoever, be it in contract, strict liability, tort - comprising negligence or even otherwise, even if icustommadeit is counselled of the likelihood of such charges or losses, and more so even if the limited solutions offered herein fail of their basic motive.

Any damages or losses to icustommadeit, which are attributable, in icustommadeit's sole discretion, to a Creator, will be wholly indemnified by the Creator and Creator will retain icustommadeit and icustommadeit's subsidiaries, parents, affiliates, directors, suppliers, contractors, employees and agents away from any kind of harm, losses or damages.

This includes but is not restricted to legal expenses, resultant of or concerning in any way to any allegation or demand made or alleged or intimidated by another individual or entity and which is consequent to or concerns: the deportment of the Creator or negligence in taking corrective steps, allegations and demands concerning the Creator being in violation of this contract, being in breach of or claimed infringement of the intellectual property rights of another, breach of or claimed breach of any rights of another, and breach or claimed violation of any law or rules.

The right of icustommadeit to be indemnified by the Creator, shall be without prejudice to any other right icustommadeit may have against the Creator, including without limitation, the right to claim damages or the right to institute legal proceedings against the Creator.

It remains to be at the exclusive consideration and acumen of icustommadeit to withdraw, stop its operations, modify the workings and operations of, or even alter its services and the portal at any time.

Again, any of the attributes or characteristics of the portal or even the functions of the portal could be interrupted or eliminated wholly by several factors outside the scope of icustommadeit or at the exclusive discretion of icustommadeit.

When and while using the portal, the Creator is in agreement to abide by all domestic and international laws concerning the services of icustommadeit or the portal.

It's deemed and understood by you that the Creator is an autonomous and independent entity and it's deemed that icustommadeit is an independent entity. Therefore, no manner of relationship as in partnership, agency, joint venture, and franchiser-franchisee, Principal-agent or employer-employee shall be for any reason whatsoever, be intended or created by this Agreement. Or by exercising operations on the portal or via the services of icustommadeit.

Further, the Creator is well aware of the fact that icustommadeit is independent of all other Users. Therefore, it's deemed that no manner of relationship as in partnership, agency, joint venture, Principal-agent, employer-employee is purported or created between icustommadeit and any other User because of any sort of User Agreement, other Agreements or because of operating upon the portal's services or the portal.

This Agreement shall be governed by the laws of India and the Courts at Pune, Maharashtra state, India shall have exclusive jurisdiction to deal with any conflicts arising out of this Agreement.

  1. The Parties agree that any dispute which may arise between any of them under this Agreement shall first be dealt with in the manner stated in clause 25.2 below, irrespective of any other recourse, which any Party may have in law or in equity.
  2. If any dispute arises between the Parties hereto during the subsistence of this Agreement or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of this Agreement, both Parties hereto shall in the first instance endeavour to settle such dispute amicably. If the Parties fail to bring about an amicable settlement within a period of thirty (30) days, either Party to the dispute may give ten (10) days prior written notice of its intention to refer the dispute to arbitration and apply for such injunctive or equitable reliefs as maybe necessary to maintain status quo pending the referral and adjudication of the dispute through arbitration.
  3. The dispute shall be referred to a sole Arbitrator appointed by icustommadeit.
  4. The venue of the arbitration shall be Pune, Maharashtra. The Arbitration proceeding shall be governed by the Arbitration and Conciliation Act, 1996 amended from time to time. The proceedings of arbitration shall be in English language. The Arbitrator's award shall be substantiated in writing. Each Party shall bear its own costs in the Arbitration proceedings.
  5. The Parties hereto shall submit to the Arbitrator's award which shall be final and which shall be enforceable in any competent court of law.

As an additional, separate, and distinct condition to the icustommadeit Trust and Safety Program, you agree that icustommadeit, as limited guarantor, has the right to subrogate against any person or entity whatsoever who allegedly is responsible for causing the losses or damages at issue, even if that person or entity is you. Further, you hereby agree that, with respect to any payments made under the icustommadeit Trust and Safety Program by, or on behalf of, icustommadeit, you will assist in and cooperate fully with icustommadeit regarding any and all subrogation efforts.

In case the afore stated Trust and Safety Program is invoked and the price paid by you for the project is refunded by Creator and transferred by icustommadeit, you hereby expressly agree to waive off any right to claim damages or specific performance against icustommadeit in respect of the Project.

The icustommadeit platform may include links or references to other websites or services solely as a convenience to Users ("Reference Sites"). Unless otherwise expressly stated by icustommadeit, icustommadeit does not endorse any such Reference Sites or the information, materials, products, or services contained on or accessible through Reference Sites. In addition, your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the icustommadeit Platform are solely between You and such advertiser. Access and use of Reference Sites, including the information, materials, products, and services on or available through Reference Sites is solely at your own risk. icustommadeit expressly disclaims any liability in this regard.

Communications from icustommadeit will be sent to Creator electronically via email, advises, notifications or delivering on the portal - messages - so as to keep creator informed through the portal. The Creator is in agreement with this mode of communication.

Moreover, regardless of whether the Creator reads the notifications or messages coming in communication on line, regardless of whether they reach the Creator or not. It's deemed that the Creator agrees to the notifications or processes having reached, delivered and served the Creator. And, it's deemed that the Creator has also read them at the very instance of emailing or posting them.

Any kind of formal delivery utilities or rights to hard copies concerning any manner of communication, processes or transmittals resultant upon or related to the services of icustommadeit or the portal in itself, shall be dispensed with by the Creator.

It may not be possible for the portal to be functional and operational in certain jurisdictions where the portal's content or operations is considered to be illegal or permissions to do so may be granted only via requisite licenses or permissions to be had.

It's deemed that you first take the responsibility to find out if you can use the portal in such locations as these. Further you agree that you will not try to reach the portal in such locations.

This memorandum of understanding in conjunction with the privacy policy lays out the whole agreement, understanding and contract to the parties concerning their projects. It takes precedence and predominates any kind of prior, concurrent, or coexisting talks, contracts, warranties, substitutions or representations, and all other conversations and divulgences - however much contemporaneous - between you and icustommadeit.com.

Specifically, but without influencing the general nature of the above mentioned, this Agreement takes supreme predominance over the icustommadeit Subscriber Agreement that the Creator may have earlier on entered into with icustommadeit.

Alterations, changes or modifications to this Agreement could be brought in at any time at the exclusive discretion of icustommadeit. This would be done by delivering an amended Agreement on the portal. Unless expressly stated on the portal, any alterations shall take effect instantly.

You are in consent with the fact that such alterations would become effective and that your sustained use of the portal or the services of icustommadeit would be controlled and regulated by the amended Agreement. icustommadeit could but under no circumstances shall it be required by compulsion to do so - furnish you with a communiqué of alterations either via email or other forms of communication.

No other kind of alterations shall be permitted to this Agreement, other than the alterations that icustommadeit makes in accordance with this section or as explicitly stated and agreed upon between you and icustommadeit in writing signed by you and icustommadeit. The Agreement could be brought to an end by icustommadeit at any moment at its exclusive discretion by giving you notice of bringing the contract to an end or by simply bringing to an end the operations of the portal.

If by any event this Agreement is aborted, the sections specified below, amongst others that by their nature ought to survive abortion of this agreement, shall survive any such abortion and continue to remain in effect:

  • Restricted License and curbs on use
  • Accepted Creator Conduct
  • Disintermediation
  • Permitted Payment Procedure
  • Negligence in Payment
  • Negligence in delivering projects
  • Mechanism Feedback and Reputation
  • Subrogation
  • Release
  • Creator Deportment and Content
  • Unique License - icustommadeit
  • Warranty Disclaimer
  • Limitation of Liability
  • Indemnity
  • Legal Compliance
  • Not an Agency
  • Arbitration

Severability: If one or more provisions of this Agreement are held to be illegal or unenforceable, such provisions will be limited or excluded to the minimum extent required so that this Agreement will otherwise remain enforceable in accordance with the remaining terms.

This Agreement could be allocated by way of assignment by icustommadeit in its exclusive discretion. However, the Creator shall neither allocate this Agreement by way of assignment nor assign the rights or duties of the Creator without the affirmed written consent of icustommadeit.

Waiver: The rights of icustommadeit hereto shall not be prejudiced or restricted by any indulgence or forbearance extended to a Creator and no waiver by icustommadeit hereto of any breach of the Creator of any of the terms hereunder shall operate as a waiver in respect of any subsequent breach.

In the event of you coming to the belief that your work has been transgressed with and forwarded onto the portal in a manner that comprises violation of copyright laws, kindly furnish us with the following details:

  1. In the event of you coming to the belief that your work has been transgressed with and forwarded onto the portal in a manner that comprises violation of copyright laws, kindly furnish us with the following details:.
  2. An account of the copyrighted material that you allege has been transgressed upon.
  3. An account of the location of the copyrighted matter that you allege is infringed upon on our portal.
  4. Your contact details as in address, telephone and email id.
  5. A written declaration by you that you have good faith and belief that the contested usage is not permitted by the copyrighted owner, its agents or even the law.
  6. A declaration by you made that the above details furnished by you in your communication is correct and that you are the righteous copyright owner or are permitted to act on the copyright owner's behalf.

The information has to be delivered to: 'icustommadeit.com', TRUELYTICS ECOMM PVT. LTD., 10,Indra Memories, Adjacent to Nexa Showroom, Baner Road, Pune-411007, Maharashtra. TEL +91 20 30051111

You can submit the information to [email protected]

When using the icustommadeit Platform, You will be subject to any additional posted guidelines or rules applicable to specific services and features which may will be posted from time to time (the "Guidelines"). All such Guidelines are hereby incorporated by reference into these Terms.

Your only remedy with respect to any dissatisfaction with

(i) the icustommadeit Platform, (ii) any term of these Terms, (iii) any policy or practice of icustommadeit in operating the Platform, or (iv) any content or information transmitted through the icustommadeit Platform, is to terminate Your account. You may terminate these Terms at any time by discontinuing use of any and all parts of the icustommadeit Platform.

icustommadeit's services may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. icustommadeit is not responsible for any delays, delivery failures, or other damage resulting from such problems.

This Buyer Agreement is an underlying tacit agreement between icustommadeit.com and you, the user of the portal in your capacity as a Buyer and the services provided. You become a user by way of subscribing to the portal or even accessing/utilizing the portal irrespective of whether you actually get into any deal with any other user or buy any merchandise or service through the portal.

It's important to remember that at all times your operations on the portal, located at www.icustommadeit.com and your subscribing to the services of the portal will be governed by this agreement and the privacy policies of icustommadeit. Taken collectively they would be referred to as the 'Buyer Terms and Conditions'.

The date on which this version got implemented and became effective is when you started using this portal/website. These rules therefore become applicable as on same date.

This is an online portal created by icustommadeit.com to connect creators or makers of individually tailor made products and providers of customized services with buyers wanting to buy tailor made products or potential buyers of tailor made products. The 'Users' in this reference are the Creators, you and other Buyers or potential users collectively. All transactions/arrangements/deals would have to be made and negotiated exclusively on and via the portal. You and other users could post open appeals/requests to invite bids/proposals or put forward offers.

It would be normal for Makers and Creators - online - to deliver open bids and proposals for customized products or what could be called as 'Project Requests'. Creators online will be delivering information about their skills as well their portfolio in their profiles for all to view. Buyers online could make or invite bids and proposals from creators.

The instance an offer/request or a bid/proposal is received or accepted by either or both sides via communication exclusively on the icustommadeit portal, Buyers and Creators connect with each other and arrive at an alliance. Going by this Agreement a Creator will create a customized product or service and a Buyer will agree to accept the product for a certain price that will specifically be stated in the agreement that will be entered into between the Buyer and the Creator, which will hereinafter for the sake of brevity, be referred to as 'Project Agreement'. icustommadeit does not in any circumstances warrant the enforcement of the Project Agreement which has been entered into between you and the Creator.

Before you can enter into any given Project Agreement, icustommadeit retains the right to reject - without any obligation - any project agreement by giving a notice therein to the parties that they may not participate in the intended agreement. Even subsequent to execution of the Project Agreement, if icustommadeit finds that any clause in the Project Agreement is violating the terms and conditions of the icustommadeit platform, icustommadeit may at its sole discretion, reject the Project Agreement.

What makes you entitled to operate on icustommadeit.com?

You would be entitled to operate on the portal if you are an individual who has attained the prescribed age of majority as per the laws prevalent in your respective country and are by all means having the capacity to form a legally binding contract, under relevant laws.

Again, if you are acting in the capacity of a representative of a company or a legal entity, the terms 'Buyer' or even 'You' would be applicable to both you personally and the entity which you are representing. In such a case you warrant that you have the right to represent and legally bind such entity. icustommadeit may ask you for documentation to prove that you have the authority to represent and legally bind such entity.

Furthermore, this agreement will in no manner whatsoever, preclude you from practicing with icustommadeit as a Creator or a Maker. All that you require is a separate account delegated for Creators and an Agreement on your part to the terms of the separate agreement suited to Creator - the Maker or Creator Agreement.

Caveat: It must be noted that icustommadeit retains its sole right to cancel or even suspend a User's account to access the portal or even to preclude a User from using the portal for any reason whatsoever, at icustommadeit's sole discretion. Or to preclude a User from using the services of the portal for various reasons or no reasons. You may not exercise use of the portal if your account is suspended, controlled or cancelled. In such scenario, you may also not operate on the portal even under a different name or new account.

You are getting into a legally binding agreement when you accede to a Project Proposal made to you by another User on the portal. This arrangement would be exclusively between you and the other User.

It's a deemed fact that icustommadeit shall under no circumstances become a party to any agreement between you and another User and icustommadeit shall not in any manner whatsoever, be responsible for enforceability of the Project Agreement. Besides, you agree and understand that icustommadeit neither delivers nor provides nor endorses goods and services for or on the behalf of any User. Nor does it ensure payment on the part of any User. The portal bears neither the responsibility nor makes representation concerning the quality of such products and services unless it's been explicitly stated and taken ahead in the form of an Agreement.

Buyer understands, recognizes and accedes that they will not:

  1. Deliver wrong, incorrect, confusing and ambiguous, profane, vulgar or defamatory content.
  2. Wrongly state or in another manner distort or misrepresent or twist out of context Creator's association with any individual or entity, including but not restricted to the use of mail addresses that may in any way resemble Creator's mail address or names or the creation of misrepresented accounts.
  3. Violate or misappropriate any individual's or entity's patent, copy rights, trademarks, trade secrets or other proprietary or intellectual property rights or rights of privacy or publicity.
  4. Pass on any code that could ruin or harm, adversely interfere with, clandestinely obstruct or expropriate any system, information or personal data.
  5. Alter, modify or hack the portal or wrongly connote that another website is linked to icustommadeit.
  6. Work to the end of creating any sort of liability for icustommadeit to any third person or party or make icustommadeit lose out either in whole or part the services of icustommadeit's ISP's or other suppliers.
  7. Reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Platform or any part thereof;
  8. Set up, design or create a website/portal, the concept of which is in any manner similar to icustommadeit or assist in setting up, designing or creating such a website/portal.
  9. Use the Portal for any purposes other than as provided by icustommadeit.
  10. Post, upload, or distribute any content that is unlawful or that a reasonable person could deem to be objectionable, offensive, indecent, pornographic, invasive of another's privacy, harassing, threatening, embarrassing, distressing, vulgar, hateful, racially or ethnically offensive, or otherwise inappropriate.
  11. Use the Platform for any illegal purpose, or in violation of any local, state, national, or international law, including, without limitation, laws governing intellectual property and other proprietary rights, and data protection and privacy in any jurisdiction.
  12. Defame, harass, abuse, threaten or defraud Users of the Platform, or collect personal information about Users.
  13. Remove, circumvent, disable, damage or otherwise interfere with security-related features of the Platform.
  14. Use any robot, spider, scraper, or other automated means to access the Platform for any purpose or bypass any measures icustommadeit may use to prevent or restrict access to the Platform.

After acceptance of a bid/proposal from a Creator in response to a project request by a Buyer, the Buyer and Creator will, before formal commencement of the project, communicate through the portal and by no other means or medium whatsoever, so as to reach a consensus regarding the following, among other issues that the Buyer and Creator may deem necessary :

  • Cost, Budget & Final Price of the Project
  • Timeline & deadlines
  • Creator's shipping & return policy
  • Follow-up Procedure on progress of project
  • Delivery of Product

However, it is understood and unconditionally acknowledged by both parties that the Project Agreement, whether written or implied, is strictly between the Buyer and Creator and icustommadeit is not a party to the same. icustommadeit shall in no circumstances whatsoever be liable under the project agreement, whether written or implied, for issues including, without limitation, non performance of the project by the Creator, non-payment by the Buyer and the like. That being said, if the Project agreement, whether written or implied, is found, in icustommadeit's sole discretion to be in contradiction to the terms and conditions laid down by icustommadeit or otherwise detrimental to icustommadeit's interests, icustommadeit may render the said agreement and project void. In case of a conflict between the Project Agreement and the terms and conditions laid down by icustommadeit, the latter shall prevail.

Nature of the Project Agreement:

EEven though there may not exist a formal written and signed agreement between the Buyer and Creator that define a particular transaction, the communication between the Buyer and Creator regarding particulars of a Project shall be deemed to constitute a legally binding implied agreement between the Buyer and Creator.

The portal and its entire contents, which may include without limitation a host of things as in graphics, text, images, interfaces, logos, button icons, data compiled, software's and other compilations, are the sole and exclusive property of icustommadeit.com which are safeguarded by all the applicable intellectual property laws.

Unlawful and unlicensed or unauthorized use of this intellectual property or data or the portal and its contents is strictly forbidden. Unless categorically stated, you are not granted any explicit or implicit license or rights of any sort in relation to any patents, copyrights, trademarks and secrets or even other intellectual property rights.

You are allowed a non-exclusive, limited, revocable, non-transferable license to view, reserve, bookmark, download and print the pages within this portal exclusively and only for your, informational, personal and non-commercial use.

It's allowed that you can print pages and sections of the portal only for your personal and non-commercial use. However, such print outs must retain any markings indicating icustommadeit's copyright over such material or other rightful notices. Unless of course, it's stated in this agreement you will not:

  1. Loan out, ration or part with, publish or even republish, reproduce or divulge, transmit, present, sell, distribute or lease any part of the portal or any data for that matter to a third party. The portal cannot also be used as a ground for a directory or a database created for business reasons.
  2. Eliminate any watermark, copyright, trademark or other rightful communications on the portal or on any material thereof.
  3. Reverse engineer, disassemble, decompile, decode, defragment any software used in furnishing, storing, admitting, serving or even assessing or surveying the portal.
  4. Reach out to, download, manipulate information or databases, transfer data that encompasses the portal or parts of it using the conventions or interfaces other than those furnished by 'icustommadeit' as part of the portal.
  5. Employ any bunch of labour or outsourced workforce to operate on the portal in any manner.
  6. Employ any automated modes to contact users via the portal.
  7. Connect with users by means outside of the portal.
  8. Make use of the source code for the portal or attempt to gain access to it.
  9. Attempt to assert any sort of ownership right over the portal or any element thereof or do any such act that challenges icustommadeit's exclusive ownership over the portal.
  10. Commit any act that constitutes a breach of any privacy or data security laws.
  • Not to subvert, intrude, break or abuse the portal or any of the services, system resources, accounts, servers and networks that come connected to the portal or can be linked via the portal
  • Under no circumstances will you disturb or intrude in the affairs of any User or his engaging interests in the portal or affiliated or linked portals
  • Not to deliver on to the portal or otherwise transmit via the portal any kind of virus, spam or malware or harmful files
  • Not to exercise any sort of framing systems to snatch any of the trademarks, logos or content or other rightful data and content including images, layouts and designs of the portal
  • Not to utilize any hidden text or tags when you use an icustommadeit name, product or trademark among more
  • Not to utilize any false personification on the portal
  • Not to gather or stock private information of others gotten via the portal without their prior consent
  • Not to try and gain access in parts of the portal which is restricted to general users
  • Not to indulge in any kind of activity that could bring in an excessive and incommensurate large bulk of heaviness to the portal's infrastructure
  • Not to place any kind of data that is falsely represented or could be defamatory, not correct, vulgar, abusive, profane, sexual, intimidating, dangerous or intrusive upon the privacy of an individual or in breach of any relevant laws
  • Not to place any data that could be in breach of another individual's intellectual property rights
  • Not to exercise in any kind of deed that may bring down the rating systems or response systems on the portal
  • To be in harmony with all relevant laws that have to do with your use of or activities in connection with the portal

In the event of your infringement of the copyrights or intellectual property rights of others, your account with icustommadeit would be terminated for good.

To the extent that is required for the purpose of a transaction, a buyer could obtain private information as in email address and shipping data. However, this private data can be used only to aid in the specific transaction or project agreement and nothing else.

Buyers, need to note that icustommadeit does not allow for the grant of any license to utilize information or the intellectual property of icustommadeit for any purpose whatsoever.

icustommadeit expects a steady level of politeness, courtesy and respect to be accorded to one and all and in between members at all times. The deportment and behavior expected would have to conform to sincere 'professionalism' to one and all at all times. icustommadeit retains the exclusive right at its sole discretion to suspend or expel any user for any lack of cordiality or decency in deportment at any time.

An agreement that's drawn up between a Buyer and a Creator signifies acceptance of the proposal on the part of the Buyer. The Buyer therein is entering into a secure Agreement with the Creator in the understanding that the Buyer will respect the contract.

All agreements concerning projects exist entirely between the Users. It's deemed that Buyers for their part understand the fact that the project agreement exists only between Buyers and Creators and that icustommadeit is not a party or an ally in any manner, whatsoever. It's deemed that it's only the Creator who would be the dealer on record at that.

Buyers shall not enter into any Agreement that spell out terms and conditions which would tantamount to buyers being in breach of the Agreement on the project.

It's expected of the Buyer to make punctual payment to the Creator consistent with the terms of the Project Agreement. This would however not hold good if the Creator fails in any way to meet the tangible and material terms of the Project Agreement.

Buyers must understand that it's deemed that the comments, opinions, feedback, views or any other communication posted by them concerning other users - at all times is done with sound judgment. Any User could be liable to bear legal damages suffered by other users, icustommadeit or even a third party consequent to slanderous remarks, pejorative postings or comments that are vilifying.

Any communication should at all times not be malicious, defamatory, obscene, abusive, intimidating, pornographic, bullying, incorrect or something that intrudes on the privacy of a person. Again, it must not be an infringement on someone else's Intellectual Property Rights. This includes but is not restricted to copyrights and trademarks. It cannot be unlawful or banned material or something that endorses unlawful activity under any law.

Again, it cannot be of the nature of advertisements or a solicitation for funds, products and services. It should be conforming and relevant to whatsoever would be essential for the conduct of business online with other users in keeping with the aims of the portal. The communication can again, not be an impersonification of another, it cannot be or represent the personal information of another. And this includes but is not restricted to personal contact numbers, account information and addresses or references of employers among more.

It's held that buyers are in agreement with and are aware of the fact that icustommadeit is not responsible in any manner whatsoever legally for comments; assertions or any kind of notes or content delivered on the portal by any User or associated third parties. And the same holds good of content that is defamatory or legally questionable.

The content or information posted by Users on the portal is neither censored nor monitored for its correctness by icustommadeit. icustommadeit retains the sole right and discretion to restrict or take away the access to any communication posted or disposed to all if it is so ordered by a court of law to do so or if the matter is found to be inappropriate.

The information concerning the identity of Buyers on the portal must at all times be correct, true and attestable if need to be done. Buyers for their part guarantee that the details given about them are correct and updated. icustommadeit retains the right to validate your authenticity or the accuracy of the information provided by you at any time.

All cooperation is expected of Buyers with such verification efforts of icustommadeit which encompasses furnishing icustommadeit with all government or even legal records that confirm the identity of the Buyer or submission of any document requested by icustommadeit.

It's deemed that the Buyer takes all responsibility for confirming and sustaining the safety, privacy and confidentiality of the buyer's account details. Furthermore, vital information as in password will not be revealed or shared by the Buyer to any third person. It is the Buyer who will take sole responsibility for all operations on the portal by use of the password either by the Buyer or anyone else who may be authorized to use the Buyer's account with the portal.

The Buyer is in Agreement with icustommadeit being granted with the right to proceed with credit card authorizations on credit cards provided by the Buyer. The Buyer could at any given time put an end to the Buyer's membership with icustommadeit and paralyze the Buyer's account. The Buyer again will remain confined by the terms of this memorandum even if the buyer renders inoperative the Buyer's account.

Communications concerning projects or potential projects that may occur between buyers and users must be directed only online, strictly through the portal. Besides, being only in English, it cannot have any kind of appeals to bypass, evade or beguile the boundaries of the portal, icustommadeit.com, including without limitation any details pertaining to a telephone no., email address or any other means to communicate directly, other than through the portal. In case of any such attempt to communicate personal details in order to directly deal with the Creator outside of the portal, icustommadeit will immediately terminate your account. The foregoing shall be in addition to icustommadeit's right to take legal action against you or claim damages for breach of contract/breach of trust.

In the event of any Buyer communicating with another User in writing by circumventing the portal, buyers must at the immediate instance alert icustommadeit about this behaviour.

In the course of any communication regarding projects or potential projects that could occur between Buyers and Users, Buyers must at all times, review, assess and respond on time to all communication from users as in creators.

Appeals made for projects must always be strictly professional and describe the product or service asked for in all accuracy. They must be devoid of offensive, annoying, abusive, or degrading language. They also have to be devoid of advertisements promoting other products or services. Project Requests must not be illegal or be in breach of any third party's Intellectual Property Rights. In case the Buyer is aware that processing of a particular Project request would constitute a breach of any third party's intellectual property, the Buyer should bring this to the attention of the Creator at the very first instance and ask the Creator to execute the Project in a manner that there is no infringement of any third party's intellectual property.

What is Disintermediation?

This term so used in this memorandum, refers to Buyers engaging in business with Creators outside the confines of the portal or through other avenues beyond those mentioned by icustommadeit. And this includes any kind of dealings with another user who has been introduced to the Buyers as a consequence of the Buyer's usage of icustommadeit. It's deemed that Buyers will not engage in disintermediation or ask of another user to be employed or be party to disintermediation. Further, Buyers would intimate icustommadeit immediately in case Buyer comes to know of any other user involved in disintermediation.

The Buyer acknowledges and agrees that all payments would be made and accepted wholly via a recognized, authorized and approved payment mechanism by icustommadeit. And this shall be referred to as the 'Permitted Payment Procedure'.

Permitted Payment Procedure: The cost of the Project shall be decided between the Creator and the Buyer and shall expressly be stated in the corresponding Project Agreement. This cost shall be inclusive of shipping charges and all respective applicable taxes.

Before the Creator commences working on the project, the Buyer should transfer a sum equal to the entire cost of the project to the account of icustommadeit, details of which will be provided to the Buyer by icustommadeit. Users can make their payment/transactions with all valid credit cards, debit cards, cash cards as mentioned below or online fund transfer/net banking.

  • Credit Card: All Visa, Master and Amex Credit Cards
  • Debit Card: All Visa, Master and Maestro Debit Cards
  • Cash Cards: ITZ cash card
  • Digital / Virtual Wallet

After receiving the amount, icustommadeit will deduct an amount equal to the margin percentage (depending on the subscription plan creator is registered with at icustommadeit) from the amount transferred by the Buyer and will notify the Creator of having received payment from the Buyer.

Thereafter, as and when the Buyer notifies icustommadeit of successful completion and shipment of the project by the Creator, icustommadeit will transfer the corresponding amount (as per the Project Agreement) to the Creator. Please note in the event that icustommadeit does not receive any notification from the buyer upon the order completion and shipment done by the creator, icustommadeit will release the payment to the creator on the tenth day after the order has been shipped out.

All payments pertaining to a Project, would strictly be as per the foregoing and in no other way. The Buyer expressly waives off any objection it may have in this regard. The Buyer shall not make or offer to make payment to any User through any mode other than the aforestated Permitted Payment Procedure. The Buyer shall without delay intimate icustommadeit if any User solicits the Creator to make payment via any channel other than the aforestated Permitted Payment Procedure.

With respect to the Permitted Payment Procedure, it's presumed that the buyer fully grasps and agrees with the ensuing list. This would be regardless of the fact that the procedure entails a Third Party Payment Processor and notwithstanding that icustommadeit furnishes a User with all necessary facilities to reach out to or deal with .

Third Party Payment Processor's services via the portal.

  1. The portal does not at any time supervise nor exercise any influence over the transfer or receipt of funds.
  2. Any kind of financial losses or heavy losses caused while obtaining receipts or transfer of payments would not be the responsibility of icustommadeit. This would include but not be restricted to losses due to lost payments, breach of security, fraud, misdirected payments, thefts, violations of banking rules, money laundering, charge-back - if applicable in India - violation of privacy or other laws relating to or arising out of the use of a Permitted Payment Procedure.
  3. All stipulations and conditions coming with a Third Party Payment Processor will have to be complied with by the Buyer.
  4. All payments and fees made by the Buyer through a Third Party Payment Processor, any bank, a credit card network, or other financial institution or anything that's otherwise enforced on the Buyer as a consequence of payments made or accepted via a Permitted Payment Procedure, will be the exclusive responsibility of the Buyer.
  5. In case of any amount becoming payable or due by Buyer to icustommadeit, the Buyer would have to concede to icustommadeit or the Permitted Payment Processor deducting this amount from the Buyer. Or; the Buyer would have to accept the postponement of the transfer of money when sums are due from the creator. And this regardless of the fact that such amounts are a consequence of the project for which sums are received or otherwise. It must be noted that not a thing here is deliberated to restrain any rights that you may have against a Third Party Payment Processor.

In the event of a buyer failing in Buyer's responsibility to make payment when a project is approved by him/her, then the Buyer is not allowing the creation process to begin. A creator will only start working on a custom project once the full payment is made to icustommadeit by the buyer and a confirmation mail has been sent to the creator.

No Pay means No work.

It's in the nature of a service that icustommadeit renders a Feedback and Reputation Management arrangement to Buyers and Users. It's the mechanism through which Users can express their views, ideas, experiences and opinions on a public platform. These expressions are not supervised or controlled by icustommadeit in any manner. Nor does it scrutinize or censor such expressions for its correctness and honesty.

The portal would often contain written statements as in comments and feedback about the buyer put up by other users. These users would be citizens with whom the buyer may have had dealings with and transacted with, by way of connecting through the portal. It's deemed that the buyer recognizes this fact completely and accepts it well.

It's deemed that the buyer understands and accepts the fact that the expressions of feedback in the form of ratings, views and opinions posted by other users may not exactly be palatable to the Buyer or would at times even be stinging and negative in nature to the Buyers. Again, there could be comments, notes, remarks, opinions about Buyers from other users who could have transacted or communicated with the Buyer via or in connection with the portal.

The Buyer is in agreement with the fact that icustommadeit may at times determine or assess the exact nature of feedback to weigh and estimate the composite feedback in terms of ratings, scores and other estimates formed on the basis of user feedback. It must be remembered at all times that icustommadeit again bears no obligation to do this with compulsion.

Buyer accepts and recognizes the fact that under no circumstances would icustommadeit be accountable or liable in any manner for any allegations that the Buyer may profess in regard to comments consequent to the feedback posted by other Users about Buyer.

Caveat: The Buyer would be held legally liable, in the event of certain kinds of postings in the form of feedback, comments, opinions by buyers which may be wrongly disguised to other misleading intents and purports towards other Users. Or, in the event of false feedbacks being rendered by Buyers to manipulate, compel, bully or threaten other users. Or again, in the event of dissemblance on the part of Buyers and Users to sell or buy products or services in interchange for the purchase and sale of products intended for the exchange of feedback. Such Users would be held in breach of this memorandum and could make the Buyer vulnerable to damages and liability.

It's deemed that Buyer is in full acceptance and recognition of the fact that the Buyer would become lawfully responsible towards other Users or even third parties in the case of indulging in the afore mentioned activities.

Again, there may be other kinds of deeds that could take the form of abuse of the Reputation Management System and could also be an infringement of this memorandum. They consist of but are not limited to, rendering to the feedback mechanism links, desecrated and profane, foul or vulgar, sinful or inappropriate content. It also includes contacting users in order to furnish them with feedback which could be false about other users who are interacting with the Buyer. This is regardless of the fact that such feedback is negative or not.

It would be held at all times that icustommadeit has the sole right to preserve, change, remove any assertions, comments, feedback or ratings. But it is not obliged to do by compulsion.

icustommadeit retains its sole discretion at all times to direct and control as to how search algorithms operate. This encompasses but is not restricted to ruling the manner in which Creators and their portfolios are graded and listed as a response to searches by users, which Project Request Creators are capable of viewing and making rejoinders to.

By entering into this memorandum of understanding with the portal, it will be deemed that the Buyer and Buyer's 'Releasers' would release and acquit forever icustommadeit.com and its 'Releasers' from and also against all actions, reasons for action, claims, suits, debts, damages, liabilities, obligations and demands regardless of being known or admitted, or unknown, liquidated or unliquidated that any of the Buyer Releasers has, may have affirmed or could have stated, of any kind and relating to any subject, barring the right of the Buyer to implement this memorandum according to its conditions.

For your reference, the Releasers of the Buyer collectively refers to Buyer's permitted predecessors, successors, assigns, officers, agents, directors, employee's subsidiaries, parents, affiliates, suppliers, contractors and attorneys.

The 'Releasers' of icustommadeit.com collectively refers to its permitted predecessors, assigns, successors, agents, directors, officers, employee subsidiaries, affiliates, parents, attorneys, contractors and suppliers.

Again, without prejudice to the above, the Buyer releases and acquits icustommadeit from and against all claim, damages, debts, liabilities, rights, demands and obligations. And this regardless of whether all of these aforementioned are known now or unknown unliquidated or liquidated. These could have been held by the Buyer's Releasers or may have been alleged or has been alleged, of any kind that may be consequent to or in way connected with any controversies that the Buyer could have with another user of the portal.

Furthermore, it's deemed that the Buyer is in agreement with this. That each instance he logs into the portal or even uses the portal, the Buyer will therein reiterate and reestablish the Release concerning the above mentioned actions and more. The Buyer will do this in such a manner that at the very instance of each and every login or use, as a representative of the Buyer's Releasers, the Buyer would be releasing and exonerating the icustommadeit Releasers from and against suits and claims, debts and damages, liabilities, rights and contracts, demands and obligations, regardless of whether they are known or unknown, liquidated or unliquidated. And these could have been held by the Buyer Releasers or could have been alleged or has been alleged of any sort concerning any topic, via the date of log in or use, barring the right of the Buyer to impose this agreement in accordance to its terms.

The deportment and actions of the Buyer in relationship with the portal will be the exclusive responsibility of the Buyer. This bears reference to, but without limitation all text, data, user names, images and graphics, photographs, audios, videos, profiles, items and links that the Buyer hands in, posts, delivers or exhibits on the portal or in Buyer's connection with the portal. For avoidance of doubt, the Buyer shall be liable for any content posted on the portal by the Buyer or through the Buyer's account, irrespective of whether such content was actually posted by the Buyer or by another person to whom the Buyer has given access to his account or by a person who has hacked into the Buyer's account.

Buyer cannot:

  • Deliver misleading, incorrect, faulty, obscene or defamatory content.
  • Wrongly or fraudulently distort and disguise Buyer's association with any individual or anybody by the usage of similar email addresses or names or the fabrication of wrong accounts.
  • Be in breach of or embezzle any individual's or entity's patents, copyrights, trademarks, trade secrets or other respected or intellectual property rights or rights for privacy or advertising.
  • Disseminate any code that may prove to be destructive or harmful to the portal or encroach with, stealthily intrude or seize and confiscate any system, personal and official data.
  • Alter or change or hack the portal or wrongly insinuate any other portal associated with icustommadeit.
  • Work with the intention of fabricating any hindrances or disadvantages for icustommadeit to a third party or work to the detriment of icustommadeit losing either in whole or in part, the services of icustommadeit's ISP or other suppliers.
  • Reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the platform or any part thereof.
  • Set up, design or create a website/portal, the concept of which is in any manner similar to icustommadeit or assist in setting up, designing or creating such a website/portal.
  • Use the Portal for any purposes other than as provided by icustommadeit.
  • Post, upload, or distribute any content that is unlawful or that a reasonable person could deem to be objectionable, offensive, indecent, pornographic, invasive of another's privacy, harassing, threatening, embarrassing, distressing, vulgar, hateful, racially or ethnically offensive, or otherwise inappropriate.
  • Use the platform for any illegal purpose, or in violation of any local, state, national, or international law, including, without limitation, laws governing intellectual property and other proprietary rights, and data protection and privacy in any jurisdiction.
  • Defame, harass, abuse, threaten or defraud Users of the platform, or collect personal information about Users.
  • Remove, circumvent, disable, damage or otherwise interfere with security-related features of the platform.
  • Use any robot, spider, scraper, or other automated means to access the platform for any purpose or bypass any measures icustommadeit may use to prevent or restrict access to the platform.

No ownership of any kind would be claimed by icustommadeit.com in the contents posted by Buyers. But at the instance of posting any kind of content to the portal, the buyer hands over to icustommadeit a unique right.

By this 'right' we mean a worldwide, permanent, non-exclusive, irrevocable, royalty free, sub licensable - via multiple tiers at that - license, to practice any and all trademark, intellectual copyright or other copyrights, database rights or publicity rights that the Buyer may have in the content, in any kind of media either now or the future.

It's agreed by the Buyer to grant icustommadeit the right to stock or even reformat the content on portal and exhibit it in any fashion that it chooses to at its own discretion.

It's deemed that the Buyer is in agreement with permitting icustommadeit to use the content material in promotions and marketing. It's recognized by the Buyer and the Buyer is in agreement with icustommadeit displaying the content in other portals. icustommadeit will utilize the personal details of Buyers and Users in accordance with the Privacy Policy.

There are no explicitly stated or implied warranties or representations concerning all things in connection to the portal. Whether they are the services of icustommadeit or the resources, the activities or even the work products or even the portal itself or anything related to this agreement for that matter, icustommadeit does not in any manner warrant that the portal is "error free" or "fit for any particular purpose". The icustommadeit portal along with all the facilities and resources provided therein are provided on an 'As is' basis.

This applies again to the business governed and regulated or even the products acquired with the support of icustommadeit.com, all of which are provided on the basis of 'As is.' icustommadeit disclaims all explicitly made or implicitly stated restrictions, requirements, conditions, warranties and representations which includes but does not restrict itself to, the guarantees or trade or business deals, the appropriateness for a particular purpose and not being in breach of any law.

Further, Buyer is in agreement with the fact that any kind of instructions, recommendations or directions or even any sort of information gotten from icustommadeit by users - be they oral or written - shall under any circumstance constitute a warranty of sorts that's not explicitly made herein.

There would be no warranties or representations of any sort made regarding other users or their jobs, including but not restricted to representations or warranties regarding the security of projects or the capacities of users, their reliability, honesty, trust worthiness or ability to pay.

Given that there are no restraints in connection to the sweeping generalization of the afore said. icustommadeit in no way guarantees or states that either your utilizing the portal or your communications with users or your projects will be safe at any time.

It's a given thing that you agree and comprehend the fact that icustommadeit at all times neither assumes, and expressly rejects, nor takes responsibility for any sort of liability for damages caused. Again, this is also applicable to any virus or other malware that could possibly infect your equipment, assets and possessions caused by your accessing or operating on the portal.

Furthermore, you agree and recognize that icustommadeit neither takes any responsibility or liability and explicitly rejects responsibility and liability of any sort, arising from damages or harm caused to any project or even property or person.

Under no circumstances would - the portal and a chain of entities linked to it - be responsible for any sort of losses, injuries or even deleterious consequences resultant to or in connection with the use of the amenities and utilities of 'icustommadeit.com'.

The phrase 'the portal and a chain of entities linked' refers to not only icustommadeit but also its parents, officers, directors, subsidiaries, employees, agents, consultants, suppliers and contractors.

The liabilities as in losses include those that are direct, indirect, special, compensatory, consequential or incidental. Such losses could result as a consequence of your using the portal, the behaviour of any user be it tortious or otherwise concerning the use of the portal or its services, other than what's explicitly declared in this section or going by this agreement, which includes without any restrictions, profits lost, bodily harm or even emotional trauma.

Without any prejudice to the foregoing and anything else contained herein, in the unlikely event that icustommadeit or any of its parents, subsidiaries, officers, directors, employees, agents, contractors, consultants or suppliers are held liable to you, such liability would be limited to the sum as project or transaction based fees paid by you to icustommadeit in the past twelve months preceding the deed that caused the liability.

The afore mentioned restrictions mentioned are relevant to any kind of damage consequent to any kind of deed, be it in the form of a legal agreement, TORT inclusive of negligence, stringent liability or even otherwise. And this, even if icustommadeit is cautioned of the possibility of damages at that. And, even if the restricted solutions furnished herein do not work towards their crucial purpose

icustommadeit will be protected, wholly indemnified, held harmless and secured by the Buyer from any kind of injuries, deleterious harm, damages and expenses and the Buyer is in agreement with this. And this protection covers attorney fees - but is not restricted only to it - that may emerge out of or be in connection with any allegations and demands made or even intimidated by another individual or body.

Again, that may also ensue or be dependent on the Buyer's deportment or failure to do something or Buyer using the services of icustommadeit. This covers but is not restricted to allegations and demands of any sort in connection with Buyer's infringement of this memorandum, fault in paying for a project in keeping with a project treaty, infringement of or alleged infringement of another's rights or even intellectual property rights, infringement of any law, rules or orders.

The right of icustommadeit to be indemnified by the Buyer, shall be without prejudice to any other right icustommadeit may have against the Buyer, including without limitation, the right to claim damages or the right to institute legal proceedings against the Buyer.

The services of the portal icustommadeit.com and its functions and operations may either be changed or removed altogether at the sole discretion of the portal.

Again, icustommadeit under no circumstances guarantees uninterrupted, unending and ongoing access to the portal or any attributes of the portal. The running and enterprise of the portal could be dispensed with and rejected wholly by extraneous factors outside the control and direction of icustommadeit at the exclusive discretion of icustommadeit.com.

All laws from domestic to international become applicable to Buyers and Buyers agree to abide by them when operating on the portal and in relation to the services provided by icustommadeit.

The Buyer is deemed to be an independent entity and icustommadeit another independent entity. It's understood on the part of the Buyer that no kind of agency, joint venture, franchiser-franchisee relationship or partnership of any sort is envisaged or formed by this memorandum. Or even through the functions of the services of icustommadeit.com

Furthermore, the Buyer understands the fact that icustommadeit is a sovereign and autonomous entity in relation to all other users. Thus there is no kind of association whatsoever purported as in the likes of agency, joint venture, partnerships, employer-employee or franchiser-franchisee relationship between icustommadeit and any other user. And this by virtue of the functioning of the services of icustommadeit or this portal.

This Agreement shall be governed by the Laws of India and the Courts at the laws of the courts of Pune, Maharashtra State, India shall have exclusive jurisdiction to deal with any conflicts arising out of this Agreement.

Governing Law and Jurisdiction for Arbitration

  1. The Parties agree that any dispute which may arise between any of them under this Agreement shall first be dealt with in the manner stated in clause 24.2 below, irrespective of any other recourse, which any Party may have in law or in equity.
  2. If any dispute arises between the Parties hereto during the subsistence of this Agreement or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of this Agreement, both Parties hereto shall in the first instance endeavor to settle such dispute amicably. If the Parties fail to bring about an amicable settlement within a period of thirty (30) days, either Party to the dispute may give ten (10) days prior written notice of its intention to refer the dispute to arbitration and apply for such injunctive or equitable reliefs as maybe necessary to maintain status quo pending the referral and adjudication of the dispute through arbitration.
  3. The dispute shall be referred to a sole Arbitrator appointed by icustommadeit.
  4. The venue of the arbitration shall be Pune, Maharashtra. The Arbitration proceeding shall be governed by the Arbitration and Conciliation Act, 1996 amended from time to time. The proceedings of arbitration shall be in English language. The Arbitrator's award shall be substantiated in writing. Each Party shall bear its own costs in the Arbitration proceedings.
  5. The Parties hereto shall submit to the Arbitrator's award which shall be final and which shall be enforceable in any competent court of law.

The icustommadeit platform may include links or references to other web sites or services solely as a convenience to Users ("Reference Sites"). Unless otherwise expressly stated by icustommadeit, icustommadeit does not endorse any such Reference Sites or the information, materials, products, or services contained on or accessible through Reference Sites. In addition, your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the icustommadeit platform are solely between you and such advertiser. Access and use of Reference Sites, including the information, materials, products, and services on or available through Reference Sites is solely at your own risk. icustommadeit expressly disclaims any liability in this regard.

The Buyer agrees that all communication from 'icustommadeit' will be received by the buyer via a host of means as in, email, messages and posts on the portal, or other electronic modes.

It will be deemed that all communications, be they in the form of notices, processes or deliveries are delivered to the buyer upon the instance of posting, mailing or dispatching. And this would hold good notwithstanding such forms of communications actually reaching the buyer or even being read by the Buyer.

The Buyer relinquishes any sort of conventional or formal service or delivery rights on hard copies in connection to any notifications, deliveries or communications in relation to the services of icustommadeit.

It may not be possible for the portal to be functional and operational in certain jurisdictions where the portal's content or operations is considered to be illegal or permissions to do so may be granted only via requisite licenses or permissions to be gotten.

It's deemed that you first take the responsibility to find out if you can use the portal in such locations as these. Further you agree that you will not try to reach the portal in such locations.

This memorandum of understanding in conjunction with the privacy policy lays out the whole agreement, understanding and contract of the parties concerning their projects. It takes precedence over any kind of prior concurrent or coexisting talks, contracts, warranties, substitutions or representations and all other conversations and divulgences between you and icustommadeit.com.

It remains to be the exclusive discretion of icustommadeit.com to alter, change or revise this memorandum at any time by posting a revised agreement on the portal. All revisions to agreement will become effective at the very instance of the posting on portal, unless there is an express notification to this effect on portal.

The portal may by email or other forms of communication give you notification of any revisions to agreement. But this again remains the sole prerogative of icustommadeit.com to do so at its own discretion.

If for any reason this agreement comes to an end, the sections mentioned below amongst others that by their nature ought to survive abortion of this agreement, will survive such a termination and continue to be in force.

  1. Restricted License and Curbs on Use
  2. Disintermediation
  3. Permitted Payment Procedure
  4. Buyer's Failure to Release Payment
  5. Release
  6. License to icustommadeit
  7. Warranty Disclaimer
  8. Limitation of Liability
  9. Indemnity
  10. Legal Compliance
  11. No Agency
  12. Arbitration
  13. Electronic Communication
  14. Entire Agreement
  15. Revisions to agreement

Severability: If one or more provisions of this Agreement are held to be illegal or unenforceable, such provisions will be limited or excluded to the minimum extent required so that this Agreement will otherwise remain enforceable in accordance with the remaining terms. This agreement may be assigned by icustommadeit at its singular discretion. The Buyer may not however assign this agreement or any of Buyer's rights and obligations without the explicitly permitted consent of icustommadeit.

Waiver: The rights of icustommadeit hereto shall not be prejudiced or restricted by any indulgence or forbearance extended to a Buyer and no waiver by icustommadeit hereto of any breach of the Buyer of any of the terms hereunder shall operate as a waiver in respect of any subsequent breach.

If you are convinced that your work of any sort has been plagiarized and delivered on the portal in a manner that can be categorized as being in breach of copyright laws, kindly furnish us with the following details:

  1. A signature of either an electronic or physical kind of the individual who is empowered to act in representation of the possessor of the copyright material.
  2. A graphic and vivid explanation of the copyrighted material that you claim has been infringed upon.
  3. An explanation as to where exactly on our portal the copyright material that you state is infringed upon, is located on our portal.
  4. Your contacts as in email address, address and telephone coordinates.
  5. An assertion given by you in writing that you have the good confidence and belief that the challenged, questionable and controversial use is not permitted by the copyrighted possessor, the law or even its agent.
  6. A proclamation given by you under the punishment of perjury that the details furnished above are wholly correct stating that you are the copyrightful owner empowered to act in the interests of copyright owner.

The information has to be delivered to: 'icustommadeit.com', TRUELYTICS ECOMM PVT. LTD., 10,Indra Memories, Adjacent to Nexa Showroom, Baner Road, Pune-411007, Maharashtra. TEL +91 20 30051111

You can submit the information to [email protected]

When using the icustommadeit platform, you will be subject to any additional posted guidelines or rules applicable to specific services and features which may will be posted from time to time (the "guidelines"). All such guidelines are hereby incorporated by reference into these Terms.

Your only remedy with respect to any dissatisfaction with (i) the icustommadeit platform, (ii) any term of these Terms, (iii) any policy or practice of icustommadeit in operating the platform, or (iv) any content or information transmitted through the icustommadeit platform, is to terminate your account. You may terminate these Terms at any time by discontinuing use of any and all parts of the icustommadeit platform.

icustommadeit's services may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. icustommadeit is not responsible for any delays, delivery failures, or other damage resulting from such problems.

Availability of Products

The Product Policy of icustommadeit states that, the buyer has an option to Buy or Customize any of our gallery/stock products, subject to their availability with the respective creator(s). The order delivery will depend on the lead-time mentioned by the creator to finish the product & the time required for shipping it.

Icustommadeit makes every effort to avoid errors of every kind, but we'd like to mention that inconsistencies owing to typographical or system errors on the website may occur very rarely and are never intended. In the unfortunate event that there may be an occasional discrepancy or inconsistency being projected on the portal, icustommadeit retains the right to implement and execute the required corrections at any and all times.

Since the price of every product on icustommadeit is decided by/between the buyer and the creator after mutual considerations, both parties are bound by the agreed final price. In a scenario where the budget range and/or final price have been modified with mutual intimation during the creation process of a project, the price stands subject to change.

The terms and conditions mentioned below pertain to our portal 'icustommadeit.com'. It also applies to all associated portals linked to 'icustommadeit.com', the many subsidiaries and affiliated sites. Kindly read these terms and conditions carefully.

WHEN YOU USE THIS PORTAL YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS

The Terms and Conditions presented below maintain regulation over your usage of and your availing any services offered on the 'icustommadeit' portal. They tantamount to an agreement between you and 'icustommadeit.com'. 'icustommadeit' retains the right to alter or revise any of the terms and conditions, policies or rules at its discretion at any point of time. Besides, any such alterations and revisions become effective immediately upon their posting on the portal. And if you continue to operate with 'icustommadeit' subsequent to such postings, it would be deemed 'acceptance' of such policies on your part, i.e. 'acceptance' with the alterations and revisions as posted on line

Hence, it's advisable that you look up these Terms and Conditions and all other rules and policies at regular intervals in time so as to keep yourself informed of changes, if any. In case you don't accept the changes, icustommadeit requests you to stop using the portal with immediate effect.

At the very outset, icustommadeit would like to assure you that safeguarding your confidentiality and privacy is our top priority. We are committed to providing you with a safe online experience. This protocol of confidentiality is applicable to our portal and all other web domains which are the collective property of 'icustommadeit'. This policy also covers data collection and their usage by 'icustommadeit'.

When you come on board this portal it's deemed that you agree to the gathering, use, storage and revelation of your personal data as enunciated in this confidentiality protocol. In case you have even the slightest of hesitation with agreement to this, kindly do not use the portal. It's also crucial to note that each time you visit the portal, it would be the latest version of the policy that would govern your usage.

These confidentiality protocols are effective on the date you commence using or accessing the portal.

Confidentiality or what's better known as 'Privacy' is an innate trait at 'icustommadeit.com'. We request you to read the policies on confidentiality before going ahead with the portal. These policies are applicable to all products and services catered to by 'icustommadeit.com'.

We reiterate that your private and confidential information is our top most priority. To safe guard it and keep it in our safe custody is our supreme concern. We also assure you that these protocols apply to not just the 'icustommadeit.com' portal but also all other web portals, which are the exclusive property of 'icustommadeit.com'. This policy also governs the data accumulation and utilization by 'icustommadeit.com'.

The 'Confidentiality Protocols' reveals our customary ways and conventional manner with information on this portal. It also encompasses the services of subscribers and members including the kind of data that's being collected, mode of such information collection, the utilization of such data and the sharing of such data with third parties.

It's deemed that you agree to abide by these terms and conditions of our privacy protocols as well as the terms of use, when you use the portal. Whenever you access this portal, it's deemed that you explicitly and unconditionally agree to our utilizing and revealing your private information in any fashion described in this protocol. This protocol of confidentiality is applicable to both, visitors- people who visit the portal but do not transact business on line with the portal - and also to users who are registered and entitled by the portal to transact business on the portal.

When we cite the phrase 'Personal Information', we refer to any information that can be employed to recognize, contact or locate the person associated with the information. Besides, it's important to note that such information includes but is not limited to details like address, telephone and fax number, email address, financial profiles, identification number and credit card information.

So, who exactly are referred to as the users? All individuals who visit or use the portal and the services of 'icustommadeit', including you are referred to as 'Users'. And this, regardless of the fact that they may be actually making or selling any product or service concerning the operations on the portal. Personal details including but not limited to your mail ids, home and work address, name and contact numbers may all be accumulated and stored by the portal.

Information including but not limited to credit card details, bank account numbers or even billing details may be gathered by 'icustommadeit.com' hinging upon the service used by you. Further, 'icustommadeit' also gathers and stores any unnamed and unidentified demographic information, which may not be unique to you including but not limited to PIN code, gender, age, your tastes, desires and inclinations, interests and favourite things.

Besides, data including but not limited to chats, all communications through our portal, dispute resolution revelations, community discussions and communications sent to us may all be accumulated and stored.

With the aim of arriving at statistical data concerning operations on the portal, 'icustommadeit' also accumulates and stores information concerning your computer hardware and software. This may include your IP address, browser type, access times and referring portal addresses and domain names

We'd like to emphasize that this Confidentiality Policy pertains only to information accumulated through the portal. Information including but not limited to email communications transpiring between you and other users and more, does not come under this gambit. If by any chance you have revealed your details to other users, a wholly different set of rules may become applicable to the personal information therein gathered. If you choose to furnish information to other users, what happens? 'icustommadeit' does not in any way guarantee any privacy or security on this and expressly disclaims all liability in this regard. It's therefore advised that you assess the privacy and security of other users before divulging any information.

For the sake of your own privacy and security we'd like to advise that you peruse the privacy policies of portals that have links to 'icustommadeit', which are the ones you regularly navigate into. This would enable you to understand as to how those portals gather, utilize and share your data. We'd like to be explicit in that 'icustommadeit' does not carry any responsibility for data that's provided to other portals or for the confidentiality policies of other portals whose scope fall outside the ambit of 'icustommadeit'.

What's done with the information gathered?

All information provided by you on the portal comes under the ownership of 'icustommadeit'. This information would be used for a host of relevant reasons in connection to yourself. We'd need to contact and communicate with you on matters related to the news and services happening online, for one. The portal would also need to be supervised and upgraded or statistical calculations would have to be made on the number of visitors to the portal, for another. Besides, keeping track of the geographical locales of the visitors we'd also need to keep you posted on all the exclusive offers on the portal. This would all be done with a view to providing you with a good shopping experience.

As and when an order is being processed some of your personal details would need to be passed on to other parties who'd need to have access to the personal data including but not limited to courier companies, credit card processing companies & vendors who'd need these details in order to perform their roles. However, under no circumstances will 'icustommadeit' allow any unwanted or unwarranted person to collect information.

There may be occasions when 'icustommadeit' would have to answer the calls of court orders, subpoenas or other legal matters. Going by this, your personal details may need to be revealed to such relevant parties. This would be done without taking recourse to giving notice to or even informing you.

It's deemed that you are in agreement to 'icustommadeit' utilizing your private details to keep you intimated of other items or services available either from 'icustommadeit' or any of its marketing associates. You may also be contacted through surveys to conduct research on your views of the services currently provided or even of potential new services that could be provided.

It's common practice on our part to follow and monitor the users who visit our portal. This aids us in determining as to which services of ours are the most popular. The information is utilized to serve customized content and advertising inside the confines of our portal to users whose demeanour is indicative of interest in a certain matter.

What are cookies? They are small nuggets of data or pieces of text information kept away safely by the browser on your hard disk. So what's in a cookie? Such cookies are in use to keep track of your visits to aid websites including 'icustommadeit' in providing you with uninterrupted service. The portal takes the help of cookies to aid you in personalizing your online experience. They are uniquely allotted to you and can be read by a web browser in the domain that released the cookie to you.

It's wholly up to you to accept or turn down cookies. A majority of web browsers automatically take on cookies. But you can usually alter your browser settings to turn down cookies if you so choose to. However, if you opt for turning down cookies you may not be able to fully experience the many interactive features of the portal.

It's quite normal to share certain collective data as in demographies and portal usage statistics to our advertisers, sponsors or other third parties. However, it must be kept in mind that marketing partners and network providers do not come under the scope of third parties.

Again, it's pertinent to remember that these third parties do not have admission to your personal details. However, each time you connect with us via chat, email, it must be remembered that 'icustommadeit' retains the exclusive right to consider your mail id for all marketing communications. You could, unsubscribe from such connections at any time that you wish to in case you're not interested.

Also, it's crucial to keep in mind that once you leave the boundaries of our portal and get on to the links of another, you will come to be under the confidentiality policies of the other portal. Hence the polices of our portal will then, no longer be applicable to you.

In case of any queries concerning this, please contact us at Truelytics ecomm. Pvt. Ltd., 10,Indra Memories, Adjacent to Nexa Showroom, Baner Road, Pune-411007, Maharashtra.

It's a deemed fact that by using this portal you signify your agreement with all terms and conditions of this Confidentiality Protocols. 'icustommadeit' retains its exclusive right to alter, modify or even add or delete parts of this policy at any time. Again, if you upon operating on this portal receive any personal data about another user, it would be deemed agreement on your part to safeguard the data as private. And, it would be understood that you would take care of the information in a manner at least as controlled and restrained in which 'icustommadeit' would do at the very outset. Further, it would be deemed that you utilize this data only for transaction related reasons or any other reason that you been expressly empowered to do.

Your individual and confidential information is safe with us and will not be shared with any third party without your approval. The information gathered across various sources may be compiled together and be used to enhance and customize the services of the portal, its content and advertising. Just in case you do not like to engage in the ad customization scheme, send us an email telling us of your inclination not to participate.

If required to do so by law or may be when such action is necessary, 'icustommadeit' would divulge your private information in accordance with the relevant laws and rules. This may be done in order to:

  1. satisfy legal requirements or adhere to legal proceedings served on 'icustommadeit' or the portal.
  2. to support and safe guard the rights or the property of 'icustommadeit'.
  3. to administer our policies.
  4. to rejoin to assertions or a listing or other any other content violating the rights of others.
  5. to safe guard the personal security of users of 'icustommadeit' or the public.
  6. or, to even account for any speculated illegal goings on or swindling activities.

'Icustommadeit' does its very best at all times to safe guard the correctness and accuracy of information presented. There may be a few variations that could be expected in terms of the products appearing larger or smaller than their actual sizes. This is primarily done to give you the benefit of viewing the product better and in better detailing. Considering that every computer monitor is set a little differently from the other, there may again be differences in colour. The measurements provided on the products are based on the creator's specifications.

We are dedicated to providing you with all the information that you require about the products you may wish to buy. Icustommadeit makes every effort to avoid errors of every kind, but we'd like to mention that inconsistencies owing to typographical or system errors on the website may occur very rarely and are never intended. In the unfortunate event that there may be an occasional discrepancy or inconsistency being projected on the portal, icustommadeit retains the right to implement and execute the required corrections at any and all times

The contents of the portal 'icustommadeit.com' in all forms are the exclusive proprietary property of 'icustommadeit.com'. Whether they be in the form of the logo, the designs, the text and graphics, the images and pictures, the look and feel, the sound files, software, the layout, classification and structure thereof or what could be cumulatively called as 'Site Materials'. They are in aggregation the exclusive property of 'icustommadeit.com' or its licensors or users protected by copy right laws, patent and trade mark laws, unfair competition legislations and various other intellectual property rights

When you come on board on 'icustommadeit' you are being conferred with an exclusive and unique, non sub - licensable limited license to visit, access and use the portal. Further this includes electronically copying information - except where it's prohibited to do so without a license icustommadeit explicitly gives you a right to take print outs to hard copies of portions of our portal for your informational for non business and personal utilization only.

And this license is conditional upon satisfying the following Terms and Conditions. It does not include:

  1. Either trading or business use or resale of the portal or the contents therein.
  2. Accumulation and utilization of any product listings, images or descriptions for business reasons.
  3. TThe dispersion or handing out of any contents of the portal or public performance or public display of any contents of the portal.
  4. Altering or otherwise making any secondary use of the portal or its contents, or any portions of the portal.
  5. Usage of any automated modes to approach, supervise or interact with any parts of the portal. This also includes data mining, spiders, robots, scraping or similar data gathering or extraction techniques.
  6. Downloading any parts of the portal - other than folio caching. Or, the contents of the portal or any information carried therein other than what's explicitly allowed on our portal.
  7. Find good reason and the grounds to make appear any kind of pop ups, pops under, exit windows, expanding buttons, advertisements, banners or anything else that minimizes, camouflages or shape around or hold back the total exhibit of the portal.
  8. Indulging in operations that in any manner would interfere with the normal functioning of the portal.
  9. Utilizing our portal or contents of the portal for any reason other than what it's intended to be utilized for.
  10. Usage of the portal or its contents thereon for any purpose other than what it's specifically permitted to be used for or without the permission of 'icustommadeit'.
  11. Indulging in such unauthorized use could violate any relevant laws. This includes without reservation copy right, trademark laws and relevant communications statutes and legislations.

Further unless expressed otherwise explicitly, no data of any kind whatsoever, in these Terms and Conditions should be made out to be as the granting of any license to intellectual property rights, be it by estoppels consequences if not. icustommadeit retains every right to revoke any license if so granted at any time without giving any notice to the party whose license is being revoked.

To a large extent possible, precautions and safe guards will be taken by 'icustommadeit' to safe guard your personal data from unlicensed access, utilization or divulgence. Individuals who have been given access to personal data are fully aware of their accountability to safe guard the security, privacy and righteousness of the data.

However much modern the security practices are, it can be stated that no physical or electronic system is impenetrable. It cannot be said with finality that our database is wholly secure. Neither can we provide for an assurance regarding the security of our database and nor can we ensure that the data you furnish will always remain private.

It would be wholly with your consent that we may post your credentials along with your name. In case you don't want this to happen kindly contact us.

The use of this portal is restricted to all persons who have attained the age of majority in accordance with the laws that they are governed by and to legal entities, which are competent to contract under appropriate laws. It's not with premeditated intent that we gather personally identifiable inputs from children under the age of even thirteen (13). Once a parent or guardian comes to the knowing of a child coming on board the portal and providing us with personal data without the consent of the parent or guardian, its best that the person contacts us. The moment we get to know that a child under thirteen has given us personal data we will delete such information from our records.

Visitors and users who are found to be repeated infringers are warned beforehand that we retain the sole discretion to abort and bar such trespassers as the circumstances may call upon us to do so.

Likewise 'icustommadeit' also reserves its sole discretion to bar entry into the portal and/or bring to an end the accounts of any user, who violate or are found to be in breach of any of the intellectual property rights of others, irrespective of the fact that there may not be or could not be repeated infringement.

It's customary on our part to provide connections to web pages and the content of third parties or what could be deemed as 'Third Party' content. However, 'icustommadeit' does not bear upon itself any responsibility to monitor, control or supervise such content.

'icustommadeit' doesn't sanction, support or ratify or even guarantee for that matter the correctness or authenticity or completeness of such content. Further, it doesn't take the responsibility on itself to revise or update the content coming out of such third part links. Visitors or users utilize these links at their risk and responsibility and 'icustommadeit' bears no responsibility whatsoever.

'icustommadeit' welcomes your views and opinions concerning this privacy policy. If at any moment you feel that 'icustommadeit' has not abided by this privacy policy kindly contact us. We will take all efforts to find out the issue and straighten it out.

Information concerning any notification would be sent to you by way of:

  1. A general announcement in your account information.
  2. By mail to your contact mail address.

These notices would be deemed to be sent to you after the expiration of twenty four hours after posting it and or sending you the same on your registered email-id.

Kindly Note:

It's important to read carefully the general Terms of our Constitution and Privacy Policy before using our portal. If you are viewing the icustommadeit portal and/or are using our services, it will be deemed that you understand and are working within the confines of the following legalities which form the basis of a legally enforceable agreement between you and icustommadeit. By operating on our portal, it is implied that you agree and understand these terms and conditions and the Privacy Policy of icustommadeit. To get on to this portal you must have attained the age of majority in accordance with the laws that you are governed by and to legal entities', which are otherwise suitable of forming legally constraining contracts or are competent to enter into a contract under appropriate laws. This memorandum is applicable to all who operate on this portal without limitation to all users as in customers/buyers, vendors, merchants, contributors of content, data and of other services.

This Agreement and the Privacy Policy shall at all times govern the use of the portal and its services, located at https://icustommadeit.com along with the policies which specifically apply to you. This agreement has been executed and becomes applicable to you from the date on which you accepted it via the portal.

Icustommadeit retains the right to alter the Terms of Operation at any time by posting the revised terms on the portal's home. icustommadeit at all times reserve the right to do so without giving you any prior intimation. You hereby forgo all your rights to be intimated in case of any change/alteration in the terms and conditions policy and if you continue to use the portal it is indicative of your acceptance of the revised terms of use. You must therefore verify the portal regularly for revisions and modifications that come posted online by clicking on the appropriate link. You will find a listing of all changes and their corresponding 'Effective Dates' as well .

All Notifications will be sent to you via:
  1. A general notification in your account record .
  2. By an email sent to your email address which you have registered with us at the time of signing on our portal or the email id that has been updated by you on our records in your registration details.
  3. This notification will be deemed to have been sent to you upon the expiry of forty eight hours after sending the electronic mail.

You undertake that all registration information tendered by you is truthful and authentic. icustommadeit reserves its discretion to refuse access to or use of the portal to any individual and even change the eligibility criteria at any time. This provision would be deemed invalid wherever it's forbidden by law and the right to access the portal would be revoked in such areas.

Persons who are under eighteen years of age must at all times operate on our portal with or under supervision of a parent or legal guardian, who is at least eighteen years of age. In these cases it is deemed that the adult in question takes responsibility for the operations of the minor on the portal.

The portal and all information and usage confined to it are not directed at or meant for use by individuals residing in or located in any zone where: a) The distribution of such information or operations there in is in contradiction to the prevalent laws in that region. b) Such distribution is forbidden without icustommadeit obtaining the necessary licenses or permissions and these have not been availed of by icustommadeit. It's deemed that you consent to and will abide by all the laws concerning online content and proved and established as honorable and acceptable content.

Account Transfer: Under no circumstances can you transfer or sell your icustommadeit account and user ID to another person or party.

The contract that you make when you register with icustommadeit is a wholly personal agreement between you and icustommadeit. If you are registered as a business entity then again, it will be deemed that you personally guarantee that you have the authority to bind the entity to this contract.

Password: Keep your Password Protected and Safe.

It will be you and only you who will be wholly responsible for all activities or damages that may be resultant of failing to maintain the privacy of your password. It's deemed that you agree to send a communiqué to icustommadeit in case of any unauthorized use of your password or any breach of security. Besides, it will be deemed that you agree that icustommadeit is not liable for any loss or damage consequent upon failure to keep your password protected.

Account Information: Your account information as in your email address etc. all must at all times be maintained up-to -date and must be true and correct. To be able to be a creator on icustommadeit portal you must furnish and must preserve valid payment data.

You are allowed a non-exclusive, limited, revocable, non-transferable license to view, reserve, bookmark, download and print the pages within this portal exclusively and only for your, informational, personal and non-commercial use

You are allowed to print pages and sections of the portal only for your personal and non-commercial use. However, such print outs must retain any markings indicating icustommadeit's copyright over such material or other rightful notices.

icustommadeit awards to you limited, revocable, non-transferable rights to look at, to save, to book mark, down load or print pages within this portal for your personal, educational and non-commercial or non-profit making use as expressly authorized by icustommadeit in writing.

It is your responsibility for acquiring, reserving all furnishings, services and other materials that you need to access this portal. icustommadeit retains all rights that are not expressly stated in these terms of use.

Going by what is explicitly stated in this memorandum or as expressly communicated by icustommadeit in writing, you may not:
  1. Loan out, ration or part with, publish or even republish, reproduce or divulge, transmit, present, sell, distribute or lease any part of the portal or any data for that matter to a third party. The portal cannot also be used as a ground for a directory or a database created for business reasons.
  2. Eliminate any watermark, copyright, trademark or other rightful communications on the portal or on any material thereof.
  3. Reverse engineer, disassemble, decompile, decode, defragment any software used in furnishing, storing, admitting, serving or even assessing or surveying the portal.
  4. Reach out to, download, manipulate information or databases, transfer data that encompasses the portal or parts of it using the conventions or interfaces other than those furnished by icustommadeit as part of the portal.
  5. Employ any bunch of labour or outsourced work force to operate on the portal in any manner. Employ any automated modes to contact users via the portal
  6. Connect with users by means outside of the portal.
  7. Attempt to assert any sort of ownership right over the portal or any element thereof or do any such act that challenges icustommadeit's exclusive ownership over the portal.
  8. Commit any act that constitutes a breach of any privacy or data security laws.
Furthermore, You Concede to the Following:
  • Not to subvert, intrude, break or abuse the portal or any of the services, system resources, accounts, servers and networks that come connected to the portal or can be linked via the portal. Under no circumstances will you disturb or intrude in the affairs of any User or his engaging interests in the portal or affiliated or linked portals.
  • Not to deliver on to the portal or otherwise transmit via the portal any kind of virus, spam or malware or harmful files
  • Not to exercise any sort of framing systems to snatch any of the trademarks, logos or content or other rightful data and content including images, layouts and designs of the portal
  • Not to utilize any hidden text or tags when you use an icustommadeit name, product or trademark among more
  • Not to utilize any false personification on the portal.
  • Not to gather or stock private information of others gotten via the portal without their prior consent.
  • Not to try and gain access in parts of the portal which is restricted to general users.
  • Not to indulge in any kind of activity that could bring in an excessive and incommensurate large bulk of heaviness to the portal's infrastructure.
  • Not to place any kind of data that is falsely represented or could be defamatory, not correct, vulgar, abusive, profane, sexual, intimidating, dangerous or intrusive upon the privacy of an individual or in breach of any relevant laws.
  • Not to place any data that could be in breach of another individual's intellectual property rights.
  • To be in sync with all relevant laws that have to do with your use of or activities in connection with the portal.
  • To be responsible for the images, description and any content uploaded by you on the portal and not to infringe the copyrights or intellectual property rights of others. icustommadeit takes no responsibility of any content or part thereof uploaded by you on the portal.
  • In the event your infringement of the copyrights or intellectual property rights of others comes to icustommadeit's notice, your account with icustommadeit would be terminated for good.
  • To the extent that is required for the purpose of a transaction, a buyer could obtain private information as in email address and shipping data. However, this private data can be used only to aid in the specific transaction or project agreement and nothing else.

A purchase of a product, item, creation or service represents an irrevocable contract arising between a buyer and a creator. Both parties to the contract are thus expected to honour the contract and the bids/proposals there in between the buyer and the creator are binding obligations on both the parties.

The vehicle for all communication, negotiation, customization and confirmation of a product and its bid/proposals is provided by icustommadeit. It's deemed that all such bids/proposals are binding obligations once proposed by the creator and accepted by the buyers.

Given that icustommadeit is not involved in the actual transaction that occurs between buyers and creators and that icustommadeit is not party to the contract again. It is deemed that a buyer will be prompt in payment for an item bought or service provided. If and unless:

  • a. The creator fails to meet the contractual obligation or terms of the contract.
  • b. You cannot verify and validate the creator's identity.

The portal provides for services to its subscribers and users, functions of the likes of management of reputation and appraisals, surveys, blogs, glossary of terms and a presence on social media sites - all of which could be collectively called the 'Boards'. icustommadeit is not in any manner responsible for the material put up on such 'Boards'.

If any such committees, boards, panels, groups are established, icustommadeit would merely be administering the matter on the boards and support access to such boards to be of assistance to you. It does not take responsibility for any matter posted on any of the boards.

Besides, these boards can be used only in a non-commercial manner. Further by using such boards, you are in concurrence with the fact that you agree not to put up on the portal or publish any material that is to the best of your knowledge, libelous, defamatory, obscene, abusive, pornographic, not correct, threatening or; are in contravention of intellectual property rights including but not restricted to copyrights or trademarks of any individual or entity; material that is illegal in any way or advocates illegal activity under any applicable law.

Further you agree that you will not post any advertisement or any promotional material or material that asks for funds, goods or services - unless you have gotten the exclusive permission and rights to do so

Again, the following will strictly not be entertained on the portal.

Any communication posted by you impersonating another. Information that may be very personal in nature as in personal phone numbers, account numbers, personal addresses, employer references or letters of chain or serial communication whatsoever

It will be deemed that you are in agreement with the fact that you will indemnify icustommadeit for any allegations, suits or claims of any sort that may be brought about by your posting such material on any such boards.

icustommadeit reserves the right to screen and delete any postings deemed not in keeping with its policies or constitution. At the same time icustommadeit bears no obligation to screen any material in the boards or remove any particular material. icustommadeit does not take any responsibility for the matter which is posted on the boards nor justifies the accuracy of such matter by any third party.

All content on the portal are protected by way of copyright and/or other intellectual property laws. Any unauthorized use of such intellectual property or information on the portal will be considered as infringement/piracy of icustommadeit's intellectual property rights.

From the logos of icustommadeit to the graphics, designs, icons of buttons, scripts, service names or even page headers for that matter, from the trademarks and trade outfits of icustommadeit to domain names or email addresses are all property of icustommadeit. Thus such property on the portal should not form part of the trademark or as part of domain names or mail addresses unless and other wise expressly and explicitly stated and authorized by icustommadeit. Further, they cannot be linked to any merchandize, item or service which is likely to lead to ambiguity in the customers mind.

Above all, icustommadeit does not consent to or bestow any rights or license of any kind to you under any copyrights, patents, trademarks, trade secrets or any other intellectual property rights unless unequivocally and explicitly stated by icustommadeit in writing.

icustommadeit reserves for itself the exclusive hold over any content - be it in the form of email or posts put up on a Board. It has to be understood that when you post any content on icustommadeit you award the portal, the sole, complete worldwide, unalterable, royalty free, sub-licensable license to make use of any or all copyright, trademarks, publicity and data base rights that you might hold over the emails and content, in any media, known now or in the future at that.

Further to this, by using the portal, you agree to the following:
  • Not to subvert, intrude, break or abuse the portal or any of the services, system resources, accounts, servers and networks that come connected to the portal or can be linked via the portal. Under no circumstances will you disturb or intrude in the affairs of any User or his engaging interests in the portal or affiliated or linked portals.
  • Not to deliver on to the portal or otherwise transmit via the portal any kind of virus, spam or malware or harmful files.
  • Not to exercise any sort of framing systems to snatch any of the trademarks, logos or content or other rightful data and content including images, layouts and designs of the portal.
  • Not to utilize any hidden text or tags when you use an icustommadeit name, product or trademark among more.
  • Not to utilize any false personification on the portal.
  • Not to gather or stock private information of others gotten via the portal without their prior consent.
  • Not to try and gain access in parts of the portal which is restricted to general users.
  • Not to indulge in any kind of activity that could bring in an excessive and incommensurate large bulk of heaviness to the portal's infrastructure.
  • Not to place any kind of data that is falsely represented or could be defamatory, not correct, vulgar, abusive, profane, sexual, intimidating, dangerous or intrusive upon the privacy of an individual or in breach of any relevant laws.
  • Not to place any data that could be in breach of another individual's intellectual property rights.
  • Not to exercise in any kind of deed that may bring down the rating systems or response systems on the portal.
  • To be in sync with all relevant laws that have to do with your use of or activities in connection with the portal.

To be responsible for the images, description and any content uploaded by you on the portal and not to infringe the copyrights or intellectual property rights of others. icustommadeit takes no responsibility of any content or part thereof uploaded by you on the portal. In the event your infringement of the copyrights or intellectual property rights of others comes to icustommadeit's notice, your account with icustommadeit would be terminated for good.

To the extent that is required for the purpose of a transaction, a buyer could obtain private information as in email address and shipping data. However, this private data can be used only to aid in the specific transaction or project agreement and nothing else.

All content and data online that is on the portal have been garnered by icustommadeit from what's believed to be reliable and authorized sources. The matter has been furnished on an 'As is' basis. icustommadeit does not in any way provide for any warranty concerning the content and material on the portal. This includes without reservation the warranty to title, non-violation, commerciability or fitness for any reason.

Without any reservation to the fore going, icustommadeit does not in any way warrant the correctness, the finalization, the undivided entirety, availability, honesty and dependability of the portal. Add to these that icustommadeit does not in any way warrant the information or outcome of the use of the portal, or that the portal is virus free or error free. icustommadeit has no obligation to audit, validate or otherwise verify any information contained in the portal.

There may be a multitude of factors due to which the services of the portal could get disrupted any time. icustommadeit does not in any manner guarantee uninterrupted and continuous admission to the site for reasons beyond the control of icustommadeit.

Neither responsibility nor liability will be taken for any damages that may be caused to your equipment or any other property, which may be caused by your accessing or using our portal.

Given that icustommadeit may be accessible by hyperlink or may provide hyperlinks to other sites. The portal disclaims all damages for the nature of content of such sites that are accessible from icustommadeit or those that link to icustommadeit.

Further to this again, the linked sites are not in any manner coming under the purview of icustommadeit and hence the portal shall not carry any responsibility for the content of any linked site or any link for that matter, contained in a linked site. Nor will it carry responsibility for any review, amendments, updates or modifications to such sites.

Also, inserting a link does not mean that icustommadeit has given any kind of affiliation, endorsement or even adoption of a linked site or any data that may comprise the site

It's crucial for you to be aware that when you depart from the portal and get into another portal, the terms of use or the constitution no longer govern the new site. Thus it's important for you to review the rules and regulations including the privacy policy and data gathering systems - that govern the other site. icustommadeit disclaims all damages for content of websites that are linked to its site or frame its site.

The World Wide Web that rests on the internet is a globally and in fact universally accessible vehicle. Electronic mail messaging is therefore vulnerable to lack of confidentiality with no security to boot. They can be viewed by any number of people; they could be lost, intercepted or even changed.

Emails often get across national borders even when both sender and receivers are within the same country. It is therefore advised that you restrict all your communication to secure channels, if such a channel is provided to you by icustommadeit.

Information that qualify as personal, confidential or account related information should not be transmitted using ordinary mail and the contact/communication should only be through icustommadeit Instant Messaging Box/System as already mentioned.

Any conversation outside the Instant Messaging Box/System is not accountable by icustommadeit.com and is subjected to jurisdiction as mentioned in the creator/buyer agreement.

Any conversation outside the Instant Messaging Box/System is not accountable by icustommadeit.com and is subjected to jurisdiction as mentioned in the creator/buyer agreement.

In the event of any dispute arising between you and one or more users, or an external party for that matter, it is deemed that you release icustommadeit from all claims, demands and damages of all kinds - occurring both actually and consequentially. The damages could be admitted, avowed, acknowledged or unknown, suspected or unsuspected, revealed or not revealed, which may be the outcome of such disputes.

What icustommadeit does advice is that you report all disputes occurring between users to your local law enforcing agency or any certified mediator or arbitration entity as the case may be.

To the maximum extent as permitted by law, under no circumstances will either icustommadeit or any of its directors, employees, agents, suppliers or associates in collaboration with it take responsibility or bear any liability whatsoever to any person for any direct or indirect loss, liability, cost or damages of any kind. Be it under contract or TORT including carelessness or otherwise that may be resultant of using all or parts of the portal. Regardless of this, just in case icustommadeit is found to be liable, then the responsibility of icustommadeit and as the case may be that of icustommadeit's subsidiaries, directors, officers, employees, suppliers, consultants and other associates towards you is limited to the greater of: The fees that you had paid to icustommadeit in the twelve months preceding the action giving rise to the liability.

It will be deemed that you agree to indemnify and maintain - as applicable - icustommadeit's parent, subsidiaries, directors, affiliates, officers, consultants, suppliers, agents and employees as harmless from any claim, demand or pressure, including a satisfactory amount of attorney fees, made by any third party caused by your breach of the terms of the constitution, or your violation of any law or the rights of any third party.

When we say 'Additional Terms' we are referring to terms, conditions, disclosures and disclaimers, which may pertain to certain web pages or sections of the portal. Besides, you may enter into one or more contracts with icustommadeit, which refer to the 'Other Agreements'. In case of a conflict the terms of the 'Other Agreement' will take priority, following which will be the 'Additional Terms', which will be followed by these Terms of Use.

All rights awarded to you by icustommadeit will be brought to an end in case of any violation of these Terms of the Constitution. icustommadeit has the sole discretion to exercise the right to temporarily or permanently terminate your access to and use the portal at any time for whatever reason it deems fit. This will be done at any time without giving you any notice or any liability accruing on icustommadeit's part. Further, icustommadeit will not be liable to you or any third person in case your access to the site or its use is suspended for any reason by icustommadeit.

This memorandum shall be expounded and construed with and by the laws of the Republic of India, regardless of its conflict to laws and rules in India.

Disputes of any sort will be subject to the exclusive jurisdiction of the courts situated within Pune, India and the consumer hereby will have to comply with the personal jurisdiction of these courts.

In case any part of the Terms of this Constitution is held to be not enforceable, such a holding will not affect the validity of the other provisions of the Terms of the Constitution, which will continue to remain wholly enforceable and effective.

The agreement charted out, sets forth the entire understanding and agreement between the parties concerning the subject matter hereof. In the event of any of the provisions of this memorandum is held to be unenforceable, such a clause shall be struck and the remaining provisions continue to be enforceable.

icustommadeit and you are independent contractors and it is deemed that no sort of partnership, agency, joint venture, employer-employee, franchiser-franchisee relationship is in any way created or meditated through this Agreement.

icustommadeit may assign this agreement by giving you prior notification. No waiver on icustommadeit's part shall be deemed to be a waiver of any earlier or subsequent default here under.

It is deemed that the following sections go beyond any termination or expiration of this agreement. License to icustommadeit, No Warranty, Limitation of Liability, Release, Indemnity, Applicable Law and Dispute Resolution, and all General clauses.

There may be times when you come across and believe that your work has been copied and posted on the portal. What do you do in such a situation? Kindly furnish our Copyright Agent with all details concerning:

  1. A personal signature or an electronic signature of the individual who has been empowered to act on behalf of the owner of the copyrighted matter.
  2. A detailed representation or outline of the copyrighted material that has been infringed upon.
  3. A detailing of where exactly on the portal the copyrighted material is located.
  4. Your address, telephone number, and email address.
  5. A statement in writing from you that you have sound faith and belief in the fact that the debated use is not authorized by the copyright owner, its agent or the law.
  6. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

CMV's Copyright Agent for notice of claims of copyright infringement can be reached as follows:

TRUELYTICS ECOMM PVT.LTD.
10,Indra Memories,
Adjacent to Nexa Showroom, Baner Road, Pune-411007.
Tel:+91 20 30051111

As mentioned in the Product Policy of icustommadeit, the buyer always has an option to directly 'Buy or Customize', for any item that he might be interested in buying. The delivery in those circumstances will depend on the lead-time mentioned by the creator to finish the product and the time required for shipping it.

It never ever happens at icustommadeit. However, there may be an occasional discrepancy or inconsistency being projected owing to typographical or system errors on the website. Every effort is taken on our side to avoid such errors, but we'd like to say that such inconsistencies may occur very rarely, which is not wilfully done by us. We retain the right to correct all errors of such kind - if they do happen.

Since the price of every product on icustommadeit is decided by/between the buyer and the creator after mutual considerations, both the parties are bound by the final price fixed. In a scenario where the milestones and price-range have been modified with mutual intimation during the creation process of the project, the price is subject to change.

Icustommadeit currently only accepts Payments and Transactions through the online mode. Whatever your online mode of payment, you can rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
More information on our online payment method is as under:

Users (creator/buyer) can make their payment/transactions with all valid credit cards, debit cards, cash cards as mentioned below or online fund transfer/net banking.

Credit Card: All Visa, Master and Amex Credit Cards

Debit Card: All Visa, Master and Maestro Debit Cards

Cash Cards: ITZ cash card

Creators on 'icustommadeit' are responsible for shipping all items directly to their buyers. Shipment of every product is completely within the control of the respective Creator. Creators set their own shipping and return policy (which also includes the carrier partner they choose, shipping costs involved, insurance, returns, etc.) and display the same on all product listings.

When you order on 'icustommadeit', you're ordering from one of the hundreds of independent manufacturers across the country. So, your shipping time and return procedure depends on the Creator you've ordered from. The final pricing that is displayed to you while making a payment is inclusive of all shipping and tax charges associated with the product. The Creator will base your shipping rates on either the total weight of the shipment and/or the destination of the order. It is advisable to review the total purchase price, including shipping and tax, before you make the payment.

How long does shipping take?

There are four ways to estimate how long shipping will take:
  1. The Creator of the item provides an estimate on their product page (e.g. 7-15 days). You can also check the 'Shipping Policy' mentioned on the individual product page.
  2. When you actually place a customization order, the Creator can communicate the estimated time range within which an item will ship via the icustommadeit's messaging system.
  3. When your Creator ships an item, they also provide a tracking number in the Order History. You can keep track of your order all the way through the delivery process. We also notify you by email when the creator updates the shipping tracking number for your order.
  4. If an item has not reached you on time, please contact the concerned courier service provider with the shipment tracking details. However, if the courier service is unable to respond to your messages, please contact us and we will immediately help to facilitate communication and get your shipment delivered as soon as possible. Rest assured, we'll readily get back to you with an effective solution.
Shopping here is 100% safe. Feel confident that our Trust and Safety Team takes extra care and security to protect your delivery related issues. If your order is significantly late to arrive and/or your Creator is not responding, contact us without more ado at:
Why does the estimated delivery time vary for each Creator?

Delivery times are influenced by product availability, geographic location of the Creator, product size and quantity, your shipping destination and the courier partner's time-to-deliver in your location. Due to all these factors, estimated delivery time tends to vary for different shipments.

  • 1. FREE SHIPPING
    A Creator may offer free shipping for products.
  • 2. FLAT SHIPPING COST
    A creator can charge a flat shipping rate for all buyers, i.e., same cost to all buyers for any kind of product. If the Creator specialises in more than one item, he or she can enter a flat shipment cost for each added product that they have in their portfolio. A creator can also decide on different flat shipment costs for different categories.
    The flat shipment cost (shipping + handling) is added to the final price of the custom project by the CreatorFor products in the gallery the same is inbuilt in the final price.
  • 3. SPECIFIC SHIPPING COST
    A Creator can add specific shipment costs for specific locations and exclusive projects. They calculate the shipping expenses and attach it along with products. The buyer will pay shipment cost based on the project priority and the location. This would also be the regular shipment charges based on the product's average weight inside the boundaries of the country. If the Creator wants, he or she can also recommend or offer an insurance policy with the shipment.

Look through the Creators profile individually to learn more about their Shipping Policy.

There are NO hidden charges when you buy a product on 'icustommadeit'. List prices are final and all-inclusive. The price you see during checkout is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Creator's Shipping Policy which will also be specifically mentioned as shipping and tax, before you complete your purchase.

We are committed to ensuring your satisfaction with any product that you have ordered/purchased from icustommadeit.com. However, if in an unlikely event you are not satisfied with your purchase, we suggest you to go through the concerned Creator's 'Return Policy' and initiate the Return/Replacement process.

The Creators on 'icustommadeit' have the ability to set their own policy for refunds and exchanges. Each Creator has his or her own refund and exchange policies, which you can view on that Creator's product and profile pages.

If you're not 100% satisfied with what you've received, we request you to first contact the Creator with whom you worked via icustommadeit's messaging system. In most cases they will be able to resolve the problem for you. If you're still having problems, please call or email us and we'll do our best to resolve the issue.

Furthermore, we recommend that you read the 'Return Policy' of the Creator that interests you before starting your project. This will make your shopping experience more enjoyable and comforting.

While the Creator will do his or her best to deliver the package safely, even the best courier services experience problems from time to time. A creator's responsibility is to ship your order in a reasonable timeframe and in good condition . A creator cannot control how your package is handled in transit. So what should a buyer do to protect themselves? Insure, insure, insure!

Do you have to insure every purchase you make? Absolutely not. But you should insure the packages that you don't want to assume the responsibility of. Because that is the real issue. If your creator offers you the option of insurance and you reject or decline that option, YOU are accepting full responsibility of that package and releasing the creator from further obligation.

For the "generously proportioned", "fragile" and "handle with care" products that could potentially be damaged during transit, we recommend inbuilt transit insurance.

'Fragile' and 'Handle with care' labels are NOT a substitute for careful packaging. Valuable items should be insured.

Order cancellation from buyer's end after buyer has made payment for stock product and/or funded a custom project -

If a buyer wishes to cancel an order/project after making the payment and/or funding the custom project, he/she should inform our customer care within 12 hours of placing the order and/or funding the custom project. We will cancel your order and refund the payment. If you have used a credit or debit card as mode of payment at the icustommadeit.com payment gateway, the full amount will be credited back to the same.

If a buyer initiates order/project cancellation post the 12 hour timeline, the request needs to be reviewed with the creator.

In case the creator hasn't started work on the custom project and/or initiated despatch of stock order, we will cancel your order and refund the payment. If you have used a credit or debit card as mode of payment at the icustommadeit.com payment gateway, we will deduct a 2.5% transaction fee from the full amount and credit the rest back to your account.

In case the buyer is not happy with a shipped order & creator is ready to exchange or make a new product without any additional fees, the buyer will forfeit a 18% service fee on the order value if he/she still initiates a refund on that order.

In case of promotional discounts/ cashback offers, please note that the refund amount to be credited will be exclusive of these amounts. For example, If order value is Rs.1000, a cashback or discount of 10% is applied while purchase the final refund value will be Rs.900. It is recommended that buyer should check the order history while claiming a refund to avoid disputes.

However if the creator has already put the order into work, we would not able to accept any cancellations. In case the refund cannot be generated through the payment gateway, we will refund your payment via Bank Transfer. In such a case, please send an email with the following details from your registered email address to [email protected]

  • Order Number
  • Bank Name
  • Account Holder Name
  • Bank Account Number
  • Branch Address
  • IFSC Code

Buyer will receive the refund amount within 7 to 15 working days.

For Creators :

Order cancellation from creator's end after buyer has made payment for stock product and/or funded a custom project -

Creator is liable to pay ICMI Margin/transaction fee in each of the following cases: -

  • product is out of stock
  • project not initiated/started by creator after project being funded by buyer
  • missed delivery deadline which leads to order/project cancellation
  • quality issue in the delivered product/product not meeting buyer's expectations/product not matching agreed specifications etc., which leads to order/project cancellation

Creator bears the shipping cost for:

  • Order shipment to buyer
  • Reverse shipments in case of unsatisfactory/wrong product delivered to buyer

If for any reason you are not 100% satisfied with a stock product that you purchased from icustommadeit, then please get in touch with us within 48 hours at [email protected] after you receive the shipment. We will review your request with the concerned Creator and if found valid, will offer a replacement or a refund as the case may be. This policy only applies to all regularly priced products featured in the gallery and does not apply to custom-made or special order products. We also ask that you don't use the product and preserve its original condition, tags, and packaging.

Please note that our Creators offer fast, reliable, professionally handled shipments within India. However, if it is determined that the custom product you received is not what you ordered or the final product delivered is damaged, then the concerned Creator will repair or replace the custom-made product subject to the concerned Creator's shipping & return policy.

If your creator offers you the option of insurance and you reject or decline that option, YOU are accepting full responsibility of that package and releasing the creator from further obligation. For the "generously proportioned", "fragile" and "handle with care" products that could potentially be damaged during transit, we recommend inbuilt transit insurance

To initiate a Return of a custom made product, you must first send a message directly to the Creator through the messaging system provided on the icustommadeit portal within 24 hours of product delivery, as mentioned in the buyer agreement. In most instances, the Creator will want to work directly and promptly to make it right. However, all items must be returned in the same manner in which they were received. Only our Creators can authorize the acceptance of returned products.

In the rare instance that you and the Creator are unable to come up with a solution, then please get in touch with us within 48 hours at [email protected] detailing the issues. We will review the case with the concerned Creator and resolve the issue as per the steps highlighted in our Trust & Safety guidelines